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Deals for new customers only.

gleneagles
Community Veteran
Posts: 10,714
Thanks: 2,224
Fixes: 16
Registered: ‎02-08-2007

Deals for new customers only.

Have ISP's dropped the idea of deals for new customers only or does it still exist.?

If it still exists and your current contract ends, what happens if you go on one of the many websites that offer to find you the best deal and then you select the deal offered by your current provider and pay for that deal....even change the name from yours to your wife's or partners name so this is a 'new customer' ?

Looking at some of these deals there is no mention of new customers only on the best deal websites so if the ISP refuses to honour the contract the wording on the best deal website is misleading ?

Anyone any thoughts on this ?

We are born into history and history is born into us.
2 REPLIES 2
JonoH
Community Gaffer
Community Gaffer
Posts: 3,577
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Registered: ‎29-09-2011

Re: Deals for new customers only.


@gleneagles wrote:

Have ISP's dropped the idea of deals for new customers only or does it still exist.?

It still exists.

 

If it still exists and your current contract ends, what happens if you go on one of the many websites that offer to find you the best deal and then you select the deal offered by your current provider and pay for that deal....even change the name from yours to your wife's or partners name so this is a 'new customer' ?

The order would go through.

 

Looking at some of these deals there is no mention of new customers only on the best deal websites so if the ISP refuses to honour the contract the wording on the best deal website is misleading ?

Without seeing the wording it's tough for me to help, but heres an example;

 

Top Cashback has this line in their T&C's

What else is essential?

Plusnet do not pay cashback to existing customer’s. Cashback is only available to new customers.

but even if they didn't you'd have to take any complaints up with the affiliate as we're not able to edit or change their site, nor would we automatically honour a deal if it was down to a 3rd party error.

 Jono H
 Plusnet Community Manager
gleneagles
Community Veteran
Posts: 10,714
Thanks: 2,224
Fixes: 16
Registered: ‎02-08-2007

Re: Deals for new customers only.

@JonoH 

Thank you for your reply.

We are born into history and history is born into us.