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Customer loyalty?

chuffchuff
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Customer loyalty?

Just wondering - does one get a discount for customer loyalty?  Wink
I recall joining Plus Net in 2002, I have the confirmation email somewhere!
So, that makes 12 years, which is a pretty long time to be with any company.
May be other folk have been with Plus Net longer?
Chuffers. 
20 REPLIES
PowerLee
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Re: Customer loyalty?

Maybe whoever is the longest serving Plusnet customer could get a role in the next tv advert  Grin
Moderator
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Re: Customer loyalty?

I joined PN in 2003.. in that time I recall there were discounts if you committed to a certain contract length.
Hasn't been anything like that in the last 5 years though.
Will Moderate For Thanks
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Re: Customer loyalty?

There have been either from selective email/contact offers or by you phoning the Customer Options Team on  0845 140 6002 or  0330 123 9197
Monday to Friday: 9.00am - 8.00pm (Except Bank Holidays)
Saturday: 9.00am - 5.30pm
This is an example http://community.plus.net/forum/index.php/topic,124402.0.html
Community Veteran
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Re: Customer loyalty?

Only secretive select loyalty offers to the chosen few.
And it appears that you HAVE to commit to their line rental as well.
Maybe a "deal" but good and fair don't come into it.
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Re: Customer loyalty?

Quote from: chuffchuff
Just wondering - does one get a discount for customer loyalty?  Wink

Depends what you regard as loyalty. PN do give little favours to customers now and again, Bob recently did me a very good gesture but I can't say what or the floodates would open. Needless to say I was speechless at the generousity from PN.
I need a new signature... i'm bored of the old one!
David_W
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Re: Customer loyalty?

I think people stay loyal to a company because they get a service they are willing to pay for, at a price they are willing to pay.
According to the portal I joined Force9 on the 8th of July 2002 so I've been a loyal customer for almost 12 years (good grief, how many marriages last that long?).  I started out with Dialup, BT had FRIACO so I wanted free calls and F9 were cheap, unfortunately I kept chewing through the minutes so my cheap original setting moved to the most expensive business package that Force9 offered (I think it would have been around £50 a month?).  Then ADSL became available, I got moved to 512k and my bill went down to something like £20/month.
After that I think I got upgraded to 1Mb (not sure) then their up to 8Mb service, finally on to their up to 24Mb service which was £19.99/month!  Now I'm on their Unlimited package for £9.99/month.
We also have our phone line with PlusNet, though it's in my mothers name so that needed fiddling with (the phone isn't with ADSL, even though it is), if there are problems they usually get sorted (my current issue is with getting Fibre and Dave is trying to get that sorted out).
My loyalty is because I really have no reason to move, I'm happy with the service PN provides (and have been for 12 years), I'm happy with the prices and am happy with customer support (mainly because I don't have to use it...... but when I have had to it's done the job), so do I really require a financial incentive to remain loyal to a company I'm happy to stay with?  Not really, though if the guys at PN want to offer me a flat rate 10% discount if I agree to sign up for another 10 years........  Cheesy
Bike insurance though, totally different, every year I'll go with the cheapest, fully comp on my ER-6f this year was £160 with Hastings, cheaper than TPF&T for my old CBR400 with Swinton (who I would avoid, they didn't send me my renewal forms so I've totally messed up the date my insurance should start so I have no insurance till the 28th so can't ride my bike).
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Re: Customer loyalty?

Always had good service from PN unfortunately this dosen't apply to many companies such as many banks, Insurance companies, utility companies etc for reasons most people will be aware of.
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Re: Customer loyalty?

Quote from: gleneagles
such as many banks

I've had great service from a couple of my banks.
With one the manager personally phoning me up a couple of times in the evening to explain some things. They also have a higher paying loyalty savers account.
With the other I emailed them about an interest change. They apologised saying I should have been informed better and paid me an extra interest payment to compensate.
I only wish plusnet looked after their customers the same.
Community Veteran
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Registered: 11-08-2007

Re: Customer loyalty?

'loyalty' is 90% lazyness.  people don't change  suppliers without serious nudging as it's so much less hassle to stay where one is.  it's only when the supplier consistently mucks the user about that the user will change supplier.  when did you last switch to a different bank?
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Re: Customer loyalty?

Quote from: artificer
when did you last switch to a different bank?

I've never actively switched bank but my bank's switched several times on me (take-overs, sell-outs, conglomerations, split-ups...) though I've never actually been unhappy with my bank and there's not exactly much 'price difference' to worry about from my perspective.
Same with Plusnet, I don't have anything to complain about and the few that might be cheaper have worse customer satisfaction.
I'd love a customer loyalty bonus/discount but I guess they already know I'm happy enough where I am.  That doesn't mean I'd not be off in a shot if they really displeased me in any way.
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Community Veteran
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Re: Customer loyalty?

This is my 15th year, having started on 56Kbps dial-up with 'Force9' before it became 'Plusnet'.  Smiley
Mayfly
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Re: Customer loyalty?

Pretty much the same here - started with freenetname in 2000 that was then taken over by MAAF and that by PN tho' I did choose to move to PN in it's own right as I doubled my download for less.
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Re: Customer loyalty?

Quote from: artificer
when did you last switch to a different bank?

I've never had the need to open a new account in a few years now.
Why?
Well when chasing the best savings interest rates I have found the best way is to have several bank accounts. Which many people acquire over the years anyway.
Then it's very simple and easy to move money from one to the other when required.
No laziness involved and 'loyalty' is an added bonus.
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Re: Customer loyalty?

Quote from: artificer
when did you last switch to a different bank?

I switched from Barclays to Abbey National back in the late 80's then back to Barclays in 2007 when I returned to work and Santander's service and charges were abysmal.

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