Confidentiality
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Confidentiality
08-10-2014 12:00 PM
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Yesterday I got an e-mail from this company to say a variety of savings could be made by booking early, the e-mail clearly showed the names of every person the e-mail had been copied too but my main concern was that by opening anyone of these names their e-mail address was shown.
So 2 questions arise here, the first is have I anything to be concerned about as at least 200 more people have access to my personal e- mail address and secondly based on my request that my details should not be passed on is this not a breach of confidentiality ?
Re: Confidentiality
08-10-2014 12:10 PM
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Re: Confidentiality
08-10-2014 12:23 PM
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Is it a problem? not sure, certainly one of my recipients fires off annoyed mails to anyone who discloses his email address in such a way. He gets particularly stressed if any in a disclosed group are Hotmail addresses.
When faced with two choices, simply toss a coin. It works not because it settles the question for you. But because in that brief moment while the coin is in the air. You suddenly know what you are hoping for.
Re: Confidentiality
08-10-2014 12:37 PM
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Re: Confidentiality
08-10-2014 1:09 PM
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Re: Confidentiality
08-10-2014 2:38 PM
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No it was verbal in their office, swmbo was present.
Quote from: artmo It seems like a breach of confidentiality. How did you make your request for confidentiality? Was it a tick box?
Normally I would have used a email box that I use for junk mail and subscribing to things but as it was a holiday where you print off your own tickets and need other relevant information I used my main e-mail address.
I Have sent them an email and told them to delete every bit of information they have on me off their records as I will never book through them again.
Hopefully I will not need to change my email address as this would cause me a lot of hassle
Re: Confidentiality
08-10-2014 4:24 PM
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Re: Confidentiality
08-10-2014 4:48 PM
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I eventually did this when having trouble getting a company to remove my details a couple of years ago. The next response I received was confirmation that all my details had been removed and the account I had with them was now fully closed. In the end I did not have to go to the ICO.
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Re: Confidentiality
08-10-2014 4:49 PM
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So far I have had no reply to my complaint sent by email.
Not sure if it's worth bothering with it any further, most I am likely to get is the usual standard apology, even a few vouchers for the next holiday booked with them except I would have no intention of going through them again.
When we booked our last holiday with them I got an email asking me to go to their main site, enter my booking ref and print my tickets off however I was Passing their offices later that day so went in and asked them to print the tickets out but for some reason they were unable to do so, not a problem as I printed them out myself at home but it got me thinking what are they doing that I could not do myself ?
Re: Confidentiality
08-10-2014 5:34 PM
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They have passed your details on, how do they have any control over the staff at other end, port Howe many they passed your details on to?
I would not book through them again and explain why in great detail to them.
Re: Confidentiality
08-10-2014 5:54 PM
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Re: Confidentiality
08-10-2014 6:42 PM
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Re: Confidentiality
08-10-2014 7:45 PM
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Re: Confidentiality
09-10-2014 7:52 AM
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Quote from: gleneagles Thanks for the responses.
So far I have had no reply to my complaint sent by email.
Not sure if it's worth bothering with it any further, most I am likely to get is the usual standard apology, even a few vouchers for the next holiday booked with them except I would have no intention of going through them again.
When we booked our last holiday with them I got an email asking me to go to their main site, enter my booking ref and print my tickets off however I was Passing their offices later that day so went in and asked them to print the tickets out but for some reason they were unable to do so, not a problem as I printed them out myself at home but it got me thinking what are they doing that I could not do myself ?
forward the email you sent to the ICO casework@ico.org.uk and then follow up with any replies from the company, the point is not to get compo (although you might be entitled to it) but to highlight bad business practice get them slapped with a paltry fine and have other businesses alerted to the problem lowering the chances it will happen again.
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