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Changing the billing address

Donyatthall
Newbie
Posts: 6
Fixes: 1
Registered: 07-11-2017

Changing the billing address

Our Broadband service is delivered to our village hall.  The issue is we have no mail facities there and we have been trying for 4 weeks to talk to someone about changing the billing address to the Treasure who pays the bills.

This has proved nigh on impossible as the chat line refuse to help and the service centre lines are a joke, every call has resulted in us giving up after 30 + minutes per try !,

 

 

This is in direct contrast to the claims to be a great service provider !!

 

Any thoughts ?

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 17,639
Thanks: 624
Fixes: 159
Registered: 05-04-2007

Re: Changing the billing address

Hi there,

Unfortunately we don't have the facility to separate billing and service address. We also generally don't send invoices through the post, preferring to do this via email or viewable on the account. Could you update the contact address on the account to ensure the treasurer receives these mails?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team