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Changing the billing address

Posts: 6
Fixes: 1
Registered: ‎07-11-2017

Changing the billing address

Our Broadband service is delivered to our village hall.  The issue is we have no mail facities there and we have been trying for 4 weeks to talk to someone about changing the billing address to the Treasure who pays the bills.

This has proved nigh on impossible as the chat line refuse to help and the service centre lines are a joke, every call has resulted in us giving up after 30 + minutes per try !,



This is in direct contrast to the claims to be a great service provider !!


Any thoughts ?

Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Changing the billing address

Hi there,

Unfortunately we don't have the facility to separate billing and service address. We also generally don't send invoices through the post, preferring to do this via email or viewable on the account. Could you update the contact address on the account to ensure the treasurer receives these mails?

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.