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Changing Fibre ISP

alanf
Aspiring Pro
Posts: 1,931
Thanks: 77
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Registered: 17-10-2007

Changing Fibre ISP

With ADSL there is no charge for switching between ISPs who both utilise BT Wholesale infrastructure.

Looking Fibre services from various ISPs there is almost always a set-up charge. Do these charges apply to customers who already have a Fibre service when switching to a Fibre service with another ISP (assuming that no "free" router is required)?

3 REPLIES
DaveyH
Pro
Posts: 1,289
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Registered: 15-11-2012

Re: Changing Fibre ISP

Yes they apply to migrations too.

SpendLessTime
Aspiring Hero
Posts: 2,375
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Registered: 21-09-2009

Re: Changing Fibre ISP

However this charge is varied by all ISPs when they create new customer offers so the headline cost figure can be cut lower but the one-off install costs can be pushed up. Or not sometimes.

Basically this one-off cost has no relationship to the true cost of getting your service live. The amount you pay is normally a lot less than the wholesale cost of setting up. And the rest is recovered over the contract period from your other charges.

DaveyH
Pro
Posts: 1,289
Thanks: 176
Fixes: 7
Registered: 15-11-2012

Re: Changing Fibre ISP

And of course you can always offset the setup fees with cash back and the like.

I recently migrated from Sky to BT, and I was still £200 up even after taking into account the £60 setup fee BT charged.