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Cancelled broadband and phone over phone and was told free of charge. not the case

fieryfairy72
Hooked
Posts: 5
Thanks: 1
Registered: ‎05-08-2016

Cancelled broadband and phone over phone and was told free of charge. not the case

 

 

Hi I contacted PlusNet a month ago because my landlady needs me to vacate the property to move her mother in law back in immediately.  I told the gentleman all the details and he told me that I had no fees to pay whatsoever its free and that I would be getting a refund of some sort with paying it pro rata, This is apparently not the case  I received an email a couple of days later informing me that I have to pay £12.15,  How come when its an ongoing contract its not been updated or anything for well over a year now they want even more money off me when last week they took £33.99 for Decembers whole month payment,  They are not responding to email complaints online and when you telephone its free.  I am just the same person with only 1 account it cant be that difficult to sort out. ive been with plusnet for 6.5 years now and find this unremarkably unacceptable when I have been told its free and im getting a refund back then receive this email.  I will take this matter further as its not my fault that I have to move out.

1 REPLY 1
Baldrick1
Seasoned Hero
Posts: 6,273
Thanks: 2,746
Fixes: 186
Registered: ‎30-06-2016

Re: Cancelled broadband and phone over phone and was told free of charge. not the case

Hopefully a Mod will come along and move this to a more appropriate board so that it is more likely to come to the attention of Plusnet staff,