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Calls

Patricia1
Newbie
Posts: 1
Registered: ‎01-04-2020

Calls

Anybody having problems contacting plusnet today

4 REPLIES 4
jab1
Seasoned Hero
Posts: 5,934
Thanks: 2,000
Fixes: 60
Registered: ‎24-02-2012

Re: Calls

Welcome to the forums, @Patricia1 . Everyone will be having problems contacting Plusnet (and many other organisations) - the current situation is causing major staffing problems.

If you have a problem, the best way of - hopefully - getting a response is to post on the relevent board on this forum. Many of the members have experience in various areas, and even if we can't help, having the issue on here can eventually mean one of the Help Team can pick it up.

John
Bill3
Newbie
Posts: 1
Registered: ‎01-04-2020

Re: Calls

I too have this problem. Coronavirus I suppose. Trouble is I want to terminate my service and you cannot do that on line. 

Stop my direct debit I suppose.

jab1
Seasoned Hero
Posts: 5,934
Thanks: 2,000
Fixes: 60
Registered: ‎24-02-2012

Re: Calls

@Bill3 In your case, I suggest posting a request for staff contact in 'My Account/Billing'

I wouldn't stop your DD - that can lead to financial problems.

John
jgb
Aspiring Champion
Posts: 538
Thanks: 360
Fixes: 14
Registered: ‎01-08-2007

Re: Calls

@Bill3 

See this page for options regarding terminating Plusnet services - basically phone or write (address etc. in the article):

https://www.broadbandgenie.co.uk/providers/plusnet/broadband/how-to-cancel-plusnet-broadband