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British Gas Collective Fix Oct 2017.. problems

St3
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Posts: 2,404
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Registered: 13-07-2012

British Gas Collective Fix Oct 2017.. problems

Please think again if you are thinking about joining british gas :S 

http://forums.moneysavingexpert.com/showthread.php?t=5539649

What a nightmare im having

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6 REPLIES
Community Veteran
Posts: 6,586
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Registered: 16-02-2009

Re: British Gas Collective Fix Oct 2017.. problems

Glad I didn't move. It wasn't actually cheaper for me anyway.
St3
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Posts: 2,404
Thanks: 389
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Registered: 13-07-2012

Re: British Gas Collective Fix Oct 2017.. problems

Well im going to stick out the 12 months but then im moving and i wont be coming back. Im not the only one having those issues theres loads of customers with the same problems.

link > http://forums.moneysavingexpert.com/showthread.php?t=5525530

Win 10
i7 7700k
GTX 970
Community Veteran
Posts: 6,586
Thanks: 206
Fixes: 14
Registered: 16-02-2009

Re: British Gas Collective Fix Oct 2017.. problems

I was tempted but my current deal runs till March so still got 5 months to get a new deal.
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Registered: 02-08-2007

Re: British Gas Collective Fix Oct 2017.. problems

I wonder if a lot of customer emails go directly into a computer which identifies key words and based on that sends you a reply. ?

Not sure how a human dealing with such emails could be so stupid. ?

Community Veteran
Posts: 6,586
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Registered: 16-02-2009

Re: British Gas Collective Fix Oct 2017.. problems

Answer:
Reply from this template:
Dear <insert user name>
sorry you are having problems, have you checked <insert from list here>. We will check <insert from list here>.

A lot of the "help desk" is done by script and they NEVER read the full details.
St3
All Star
Posts: 2,404
Thanks: 389
Fixes: 2
Registered: 13-07-2012

Re: British Gas Collective Fix Oct 2017.. problems

ive got a complaint in about my account showing incorrect infomation, im just waiting for a second responce. The first responce didnt even highlight what i complained about. They replied and talked about how great the company is and how easy it is to access the website, seamed like an auto message or somthing already scripted.

Win 10
i7 7700k
GTX 970