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Boiler cover

bluewhale
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Posts: 865
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Registered: 30-07-2007

Boiler cover

so which companies are peeps using for gas boiler/central heating cover

we're with british gas and just needed to call on them ( thermostat failure )

turns out that right now they have a 4/5 day delay before an engineer comes out

then as happened today for us they didn;t turn up and now another 4/5 day wait

 

personally i feel that having to wait ~10 days to get heating fixed at this time of year isn;t fit for purpose

wonder who regulates this sort of thing

 

but anyway has anyone got any recommendations

 

i'd be expecting a maximum of a couple of days and if they cockup the appointment then you don't get put to the back of the queue...

27 REPLIES
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Registered: 06-04-2007

Re: Boiler cover

I have been using Domestic and General for my mum's boiler which is around 15 years old. The monthly cost is around £22.00 but can't remember which package at the moment. Will try and find out later.

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bluewhale
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Registered: 30-07-2007

Re: Boiler cover

@Mav most interested in if it provides genuine emergency cover, rather than as B'gas is doing where they just pretend

 

i'd love to see the adverts saying buy cover from us and we might fix your boiler in a week or so...

Jonpe
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Re: Boiler cover

I had BG boiler and central heating cover for the first two years at this address, but gave it up when they were being 'difficult' about the price.  I now use a company (usually get the same man) that specialises in my make of boiler to service it and it's worked out cheaper.  He also does a much more thorough job than the BG engineer.

Infinity
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Re: Boiler cover


bluewhale wrote:

so which companies are peeps using for gas boiler/central heating cover

we're with british gas and just needed to call on them ( thermostat failure )

turns out that right now they have a 4/5 day delay before an engineer comes out

then as happened today for us they didn;t turn up and now another 4/5 day wait

 

personally i feel that having to wait ~10 days to get heating fixed at this time of year isn;t fit for purpose

wonder who regulates this sort of thing

 

but anyway has anyone got any recommendations

 

i'd be expecting a maximum of a couple of days and if they cockup the appointment then you don't get put to the back of the queue...


 

 

Have a look at this thread, especially post 20

https://community.plus.net/t5/General-Chat/No-Hot-Water/td-p/1496582

 

 

Corgi Homeplan, engineer arrived next day, on time, diagnosed fault, ordered parts, fitted two days later !

 

I have had a service contract with them for years, always quick efficient service.

JPN
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Registered: 19-12-2013

Re: Boiler cover

Is that an external (room) thermostat failure? If so, I'd have thought it would be a simple replacement job you could do - order online, delivery next day, fit in minutes?    A thermostat on a boiler would of course be more complex.

Without wanting to tempt fate, we don't carry insurance on our  CH boiler. Mainly because it's not coverable, being maybe 35-40 years old.   We did have a part fail a couple of years ago but it was easily sourced (still made in Hungary) and fitted by a local gas safe engineering company for less than a years cost of insurance.

Basically it's a cast iron box with a few ancilliary systems (gas valve, pump, control box).  Very effective, very robust, and worth running until  it gives up the ghost.   We have a separate gas fire that will provide heat in powercuts, or if the boiler gives up,

 

 

bluewhale
Rising Star
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Registered: 30-07-2007

Re: Boiler cover

@JPN yes it's an external wireless one, it's the pcb in the receiver that is faulty, some kind of dry joint somewhere as pressing the cover etc brings it to life. yes i could fix myself, will cost £120 for the replacement, but very annoying doing this myself when we are paying for b'gas to do this

the engineer who visited finally tonight didn't fix it as he no replacement and in fact made it worse as i'd been getting it to limp along, but he completely cocked it up and then left

they say another engineer will be out tomorrow, so i guess we'll see, if they don;t fix it i'll try and do myself

annoying as we too had an old boiler etc which i knew, but was gradually failing and couldn't get cover for, so we got a new boiler in so we could get rid of the stress, but it's made it worse

really not having a good time at the moment

Community Veteran
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Re: Boiler cover

Got a cupboard around our boiler, covers it nicely... Funny

Mayfly
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Re: Boiler cover

I had the Direct Line extra 24hr emergency cover with the house insurance for my 90 yr old mother. When she needed it for the gas boiler they failed to turn up for the 1st appointment but she got £80 compo which covered her extra electricity. The second time it was used the repairman came within the 24hrs, had to shoot off to get the part but had to order it, he came back the next afternoon. Turns out he was the 3 yr old (at the time) son of the couple who bought their previous house 27 yrs earlier.

Community Veteran
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Registered: 02-08-2007

Re: Boiler cover

Difficult question to answer regarding which company provides the best cover.

We have a Baxi which is covered under our house insurance for a extra £60  a year, several insurance companies offer such cover such as LV.

We had to contact them several times regarding boiler failure but they just contact some local firm who come out in a day or two but the snag is, ' We will have to order the part' so it's several days later before said part is fitted and even then that has not solved the problem so they have to order another part.

So who could provide us with good cover ? The answer would be Baxi as their own servicemen would have access to any parts on hand, only snag is that such cover would cost us a fortune.

 

Community Veteran
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Registered: 21-03-2011

Re: Boiler cover


JPN wrote:

 

...

Basically it's a cast iron box with a few ancilliary systems (gas valve, pump, control box).  Very effective, very robust, and worth running until  it gives up the ghost.   We have a separate gas fire that will provide heat in powercuts, or if the boiler gives up,


Do make sure you have the old boiler safety checked by an accredited gas engineer every year or so. We had an old cast iron Potterton which gradually corroded without external sign until an unrelated leak caused an engineer to inspect it. He said we were lucky there'd been no carbon monoxide leak.   Ever since we've had a CO alarm in the boiler room and we have an annual check up. 

A newer condensing boiler will probably save you 30% of your gas bill, but of course that has to be set against capital cost, installation and more frequent maintenance.

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St3
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Re: Boiler cover

Im currently using BG but i shop around every 12 months 

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bluewhale
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Registered: 30-07-2007

Re: Boiler cover

@St3 don't get me wrong, i do the same trying to minimise my costs where i can, but when you have no heating and it's freezing outside, then it seems like a daft thing to do

 

of course like so many things today paying more is no guarantee of getting quality at all, 

 

in the end bgas fixed it and then of course when i wasn't under pressure of making things worse i managed to fix the old wireless thermostat myself, dry joint on a surface mounted chip

 

we now have a hive clone which seems to be ok

 

guess i'll have to review when the renewal notice comes in

Community Veteran
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Registered: 30-08-2007

Re: Boiler cover

When our Vokera combi failed a couple of years ago, BG were asked to look at a replacement, which they refused to do as the old boiler was fitted (from when the home was built) in a cupboard that they considered too tight and lacked sufficient air circulation. It hadn't bothered the old one for 15 years!!.

So I checked out the local heating firms, together with any testimonials that I could find and found a brilliant small firm who to say they treated BG's comments with disdain is putting it mildly. An Ideal (British made) make was installed, only real snag was that it wasn't designed to operate with the vertical flue that we had and had to be reworked for a side flue

Ideal, wanted of course for us to take out the additional (cost) extended guarantee, which I declined, after pointing out that the installation engineer was on the other end of a telephone was he not, to which he readily agreed.

I never take out extended guarantees for anything. I used to be required to sell them and know what a total rip-off they can be.

The new combi is brilliant. A fault seemed to occur after about eighteen months which turned out to be an incoming water pressure drop-off (another recent thread here covered this in some detail) that I should have remembered as it was a regular occurrence with the previous combi, that was easily fixed. I just need to keep a eye on this occasionally.

Would I recommend BG? er! no.

Would I recommend a bit of research for someone local? yes.

Would I recommend an Ideal combi? definitely.

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Re: Boiler cover

I remember or previous boiler when it came to needing it to work (hot water was fine, heating was dead due to the timer not working), the rental agency money came out to look at it, and wanted to charge £130 just for looking at it, there was a bit of a disagreement between them, the agency and the landlord, but in the meantime, I took a look myself (cold day, house was feeling like a fridge and I was wanting heat!), , powered off the boiler, pulled the timer out, found the CR2032 battery was dead, fitted a CR2025 (only one I had spare), timer was alive again, refitted it, set the time & programs, powered the boiler back up, heating kicked in as if it had never been dead... Smiley

 

£130 just to look at it and change a CR2032 (or the timer unit itself)? Pff, I still have the timer today (old boiler was gutted when the new one was fitted) and it still runs through the programs I set it to... Funny

 

Makes you think really, when it comes to "engineers" like these, are they there to help, or just to line their pockets with your hard earned money?