So Bill Bennett was astonished when a Marks and Spencer customer service adviser complied with his cheeky request for a drawing of a ‘smiley dinosaur’ – and sent him a sketch in the post.
He had written to M&S asking for a refund after he was mistakenly charged £3.00 for a £1.90 salmon sandwich at a store in Taunton, Somerset. Mr Bennett received a reply offering him a gift card, but a few weeks later it had still not arrived, so he wrote again – asking for a ‘hand-drawn picture of a smiley dinosaur’ to compensate ‘for the inconvenience’.
This light-hearted article made me smile
Forum Moderator and Customer Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain He who feared he would not succeed sat still