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BTOR Where and When broken?

Community Veteran
Posts: 4,746
Thanks: 1,045
Fixes: 27
Registered: 16-10-2014

BTOR Where and When broken?

I tried to use this earlier : http://www.superfast-openreach.co.uk/where-and-when/ and after entering my phone number it just sits and spins and does nothing! I also get the same with my postcode.
24 REPLIES
Steve
Pro
Posts: 6,679
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Registered: 13-07-2009

Re: BTOR Where and When broken?

It's working for me, probably just a blip at your end.
Community Veteran
Posts: 4,746
Thanks: 1,045
Fixes: 27
Registered: 16-10-2014

Re: BTOR Where and When broken?

Well I've just tried again and all I get is a blue busy icon that never stops even after 2 mins!
Steve
Pro
Posts: 6,679
Thanks: 247
Registered: 13-07-2009

Re: BTOR Where and When broken?

Strange, maybe it is undecided about your area.
peem
Newbie
Posts: 8
Registered: 25-04-2010

Re: BTOR Where and When broken?

Sorry, it works for me.
Community Veteran
Posts: 4,746
Thanks: 1,045
Fixes: 27
Registered: 16-10-2014

Re: BTOR Where and When broken?

Well I've tried another number for a totally different location and it still doesn't work, so I'm giving up as it evidently has an issue with me.
Community Veteran
Posts: 2,556
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Registered: 27-05-2011

Re: BTOR Where and When broken?

Works for me!
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Community Veteran
Posts: 4,916
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Registered: 10-06-2010

Re: BTOR Where and When broken?

Google Maps being slow on Plusnet? Your web browser or some ad / tracking blocker extension blocking some part of the website?
Community Veteran
Posts: 4,746
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Fixes: 27
Registered: 16-10-2014

Re: BTOR Where and When broken?

Funny you should mention the google maps, I did notice that when I ran it in WaterFox that it said it was transferring data from google API maps but that went away with nothing else happening. I have tried it on Safari and WaterFox with AdBlock turned off, but still nothing. I have also allowed popups for this site but it still fails.
This is just weird.
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: BTOR Where and When broken?

Quite a few comments on other forums that this seems to "hang" with a limited set of OS/browser combinations, but for most it works fine.
What browser and OS are you using?
There is also a minor issue with font scaling, again only for some, if you use large fonts and the address option (OK for phone number).
Works perfectly for me on several combinations by the way.  Wink
Community Veteran
Posts: 4,746
Thanks: 1,045
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Registered: 16-10-2014

Re: BTOR Where and When broken?

Glad to hear that, I thought it was just me.
The OS is OS X El Capitan v10.11.2
Browsers are WaterFox v40.0.2 and Safari v9.0.2
All x64
MattyC
Champion
Posts: 3,192
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Registered: 10-04-2014

Re: BTOR Where and When broken?

@Mook - Your number works for me when I enter it.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
MattyC
Champion
Posts: 3,192
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Registered: 10-04-2014

Re: BTOR Where and When broken?

In case you need the data
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Community Veteran
Posts: 4,746
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Fixes: 27
Registered: 16-10-2014

Re: BTOR Where and When broken?

Thanks for that MattyC.
Is that screen grab from my number?
If it is are you (Plusnet) able to confirm this internally, as I suspect I may need some salt with that.
Community Veteran
Posts: 4,746
Thanks: 1,045
Fixes: 27
Registered: 16-10-2014

Re: BTOR Where and When broken?

I've just got my son to check the URL and it works for him using Windows 7 and Firefox.
I also saw the same information as shown in the screen shot below, but I'd still appreciate any confirmation that Plusnet can provide.