the problem with OR is the way BT were forced to spin them into a separated part of the business, the minute that happened the service level went downhill, every time the labour parties model of effective management (make more management levels) was utilised in the past it screwed things up, it did it to the NHS the post office the various regulatory branches (were all split into multiple parts often doing identical roles with no clear identification of those responsible for each thing)
what BT as a whole needs is streamlining under one top tier of management with each sub department being directly controlled by a single director who reports to the board to bring it back on track an speed up how it operates with clear lines of responsibility for each level of management, something that would link cause and effect in each department, as to operating costs and other mumbo jumbo they spout off about, they would greatly reduce instead of constantly increase the operating costs under a leaner structure and thus be able to operate under a much more transparent simple operating model devoid of the ability to undermine regulatory authority, constantly pushing to split up the single point of contact for problems will only further harm business operations (look at the mess the hull area was in thanks to Kingston with the arbitrary line on the map leaving whole streets without any form of communications for years)
if only the centrist agenda group that wants full federalisation of the country under an EU leadership with regional governance groups responsible for all of the infrastructure (so we end up like china or America where some places are great and the rest are broke with zero funding and zero initiative at the local level because the unelected "troika" in charge will be unwilling to upset their personal gravy train.
whilst I agree that change is required I would much rather prefer to see that change enacted as a nationwide overhaul with a single central point of control, with a single manager being told by the parliamentary committee "make this happen" and getting held accountable if not achieved, right now some director of some part of the group appears and the director general appears and they don't actually work in the relevant group but are good at playing the game ..... there is no game if your play honestly ....
just because your paranoid doesn't mean they aren't out to get you
