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BT's no shows makes it to The Reg

Community Veteran
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Registered: 16-02-2009

BT's no shows makes it to The Reg

4 REPLIES
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Registered: 18-01-2013

Re: BT's no shows makes it to The Reg

BTOR are probably 90% of Plusnets problems from reading through the forums.
Community Veteran
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Registered: 12-08-2007

Re: BT's no shows makes it to The Reg

Yes, PN get a lot of stick on here for letting customers down when in fact it is BTOR. Some PN customers blame them without knowing the facts.
I feel the regulator should instruct BTOR to pay the customer every time they fail to show.  Say, £50 per missed appointment might concentrate the mind Wink
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Re: BT's no shows makes it to The Reg

A lot of frustration must come from knowing it's BTOR's fault but feeling helpless as they are not customer facing.
The customer will then push the fact that their contract is with PN and expect it to be rectified post-haste.
I also suspect that the fact BT owns Plus Net enforces their belief that PN can and do have more control than they actually do.

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Registered: 06-11-2007

Re: BT's no shows makes it to The Reg

Quote from: artmo
Yes, PN get a lot of stick on here for letting customers down when in fact it is BTOR. Some PN customers blame them without knowing the facts.
I feel the regulator should instruct BTOR to pay the customer every time they fail to show.  Say, £50 per missed appointment might concentrate the mind Wink

In the same way that Network Rail, get fined, for every MINUTE a train is late, due to failures of the Network Rail equipment.....