BT's hidden £30 BB termination charge flagged when leaving after contract expires
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Other forums
- :
- General Chat
- :
- BT's hidden £30 BB termination charge flagged when...
BT's hidden £30 BB termination charge flagged when leaving after contract expires
04-07-2017 6:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BT's hidden £30 BB termination charge flagged when leaving after contract expires
04-07-2017 6:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
not exactly hidden https://www.productsandservices.bt.com/consumer/terms/broadband.html
If you end your service or switch to another Broadband provider on a different network you may have to pay a cease charge by way of compensation to us. The cease charge is as set out in the Tariff Guide and we will tell you what your cease charge will be when you place your order with us. You will not have to pay this charge in the event that you move home and we are unable to provide the service at your new UK address. For more information on when this charge is applied go to http://www.bt.com/ceasecharge. This charge is compensatory and is not subject to VAT.
When will the charge be raised?
This charge will be raised should you:
- Switch to a Cable provider
- Switch to another Broadband provider without following the standard transfer process*
- Cease your Broadband completely
- Cease your Broadband and move outside of the UK
Re: BT's hidden £30 BB termination charge flagged when leaving after contract expires
04-07-2017 9:40 PM - edited 05-07-2017 9:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Re: BT's hidden £30 BB termination charge flagged when leaving after contract expires
05-07-2017 2:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Not only is it not hidden, it's standard across all BB providers who use OpenReach's connections (almost all) because it represents the charge that OpenReach make for the disconnection. There's no charge if you move to another provider (on the OpenReach network) by contacting the new BB company first and asking them to handle the transfer.
Re: BT's hidden £30 BB termination charge flagged when leaving after contract expires
05-07-2017 2:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BT's hidden £30 BB termination charge flagged when leaving after contract expires
05-07-2017 5:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
A lot of these charges seem out of place in this day and age. Maybe in the past there was some actual work involved that justified it but I just don't see it now.
Connection charge is another. I mean they do want your business don't they? And to get it they need to connect you...........
I don't see that charge as anything else now except as an underhand way of reducing the monthly charge a fraction.
Re: BT's hidden £30 BB termination charge flagged when leaving after contract expires
05-07-2017 6:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Re: BT's hidden £30 BB termination charge flagged when leaving after contract expires
06-07-2017 8:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
this can usually be negotiated down to zero though, depening on contract and length of service.
the disconnect charge i've never seen to be negotatied down to zero though.
and it's not usually mentioned during sign up (other then in the very small print).
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Other forums
- :
- General Chat
- :
- BT's hidden £30 BB termination charge flagged when...