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BT hub 5 wifi

NorthEasterner
Aspiring Pro
Posts: 1,849
Thanks: 48
Fixes: 3
Registered: 25-09-2012

BT hub 5 wifi

I've just realised that my BT hub 5 has weakened the signal on both 2.4GHz and 5GHz bands.
For instance in the kitchen i'd get 5 bars now I only get 3, the same in the living room/lounge
When i'm in the same room as the router its full bars but when I leave the room to the opposite room it drops wifi.
Used to be very strong throughout the house.
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
6 REPLIES
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: BT hub 5 wifi

Check to see if it called home for an update
Moderator
Moderator
Posts: 17,249
Thanks: 904
Fixes: 104
Registered: 11-01-2008

Re: BT hub 5 wifi

have you tried telling it off?
Will Moderate For Thanks
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: BT hub 5 wifi

Grin Grin Grin
It may be ill and need a trip to the Vets Cheesy Roll eyes
NorthEasterner
Aspiring Pro
Posts: 1,849
Thanks: 48
Fixes: 3
Registered: 25-09-2012

Re: BT hub 5 wifi

No it hasn't updated itself.
Although the bt wifi has disabled itself.
On the phone to india now, to get a replacement, as channel changing didn't help
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: BT hub 5 wifi

Let us know if the cowboys send you a replacement Wink
NorthEasterner
Aspiring Pro
Posts: 1,849
Thanks: 48
Fixes: 3
Registered: 25-09-2012

Re: BT hub 5 wifi

They said NO as they couldn't see the problem on their side.
Tried the basic troubleshooting steps and they said I have to monitor my connection for 3 days to see if any change.
I'll doubt i'll get another free hub 5 off them.  Undecided
I don't have my old one so don't ask
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up