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BT Infinity I need advice please

NorthEasterner
Aspiring Pro
Posts: 1,849
Thanks: 48
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Registered: 25-09-2012

BT Infinity I need advice please

I ordered BT Infinity a while ago and was sick of BT keep postponing the order even though they said I will get 3 months free I decided to cancel order and stick with ADSL.  I was busy doing housework and sanding a door for my daughters room.  I heard the Doorbell so went to answer it.  I realised I got a text but obviously didn't hear it as was sanding.  At the door a young mid 30's chap was asking to upgrade me to super-fast broadband.  He came in and left within 10 mins as I had all equipment and modem and filtered faceplate.  I was obtaining speeds of around 55meg download which was good than my previous 10 meg download.  5 x faster.  After he had gone.  I hopped onto the computer and logged into BT and said I had ADSL and paying unlimited adsl package.  Am I getting free BT infinity 2? As the order was definitely cancelled as the lady said the order cancelled successfully as well as engineer appt
Shall I let BT know or shall I see what happens? 
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
4 REPLIES
Community Veteran
Posts: 5,333
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Registered: 23-09-2010

Re: BT Infinity I need advice please

Quote from: NorthEasterner
Shall I let BT know or shall I see what happens?

I'd go for "shall I see what happens".
Maybe the engineer that connected you up was one of Harry Tuttle's relatives. Smiley
NorthEasterner
Aspiring Pro
Posts: 1,849
Thanks: 48
Fixes: 3
Registered: 25-09-2012

Re: BT Infinity I need advice please

hahahaha yeah probably  Shocked
Looks like BT already know  Sad
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
VileReynard
Seasoned Pro
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Registered: 01-09-2007

Re: BT Infinity I need advice please

You are getting free BT infinity 2 (and not ADSL), provided the green cabinet is a few hundred yards away.

NorthEasterner
Aspiring Pro
Posts: 1,849
Thanks: 48
Fixes: 3
Registered: 25-09-2012

Re: BT Infinity I need advice please

But how is it on my order tracking page?
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up