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Automated telephone Insurance Renewal Systems

jaark
Dabbler
Posts: 19
Registered: 19-04-2011

Automated telephone Insurance Renewal Systems

Are the quotes that these things give legally binding?
My (two car) insurance is coming up soon and if I call their automated renewal line, it says that the price for twelve months premium is £16.95
A bit of a bargain methinks.
6 REPLIES
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: Automated telephone Insurance Renewal Systems

I dont know tbh, however, I would also like to know the answer
Community Veteran
Posts: 38,244
Thanks: 933
Fixes: 54
Registered: 15-06-2007

Re: Automated telephone Insurance Renewal Systems

are you sure that isn't a per month charge
jaark
Dabbler
Posts: 19
Registered: 19-04-2011

Re: Automated telephone Insurance Renewal Systems

Nope, it definitely said 12 month.
I gave them a ring and it turns out that when I last spoke to them to try and knock the price down and get a quote for when I change car next month, the muppet I spoke to randomly added that onto my current bill  Crazy
Community Veteran
Posts: 16,825
Thanks: 1,115
Fixes: 13
Registered: 06-11-2007

Re: Automated telephone Insurance Renewal Systems

call them again..... and record the phone call.....
then actually speak to an "operator"... asking them to confirm what the call actually said...( you quote it verbally - cos you have just copied it from your recording).. and if they say Oh no... you know it is a con...but if they say. YES... take up the offer...
When the paper work arrives... check that it is as quoted on the phone... if not ...then you can start "proceedings" to get what they offered... as you have....
The phone call recording
A paper trasncript
A record of your call querying it ( and confirmation ).
With that.. I  doubt if they would have any other course of action but to give it to you.... 
Good Luck....  Wink
jaark
Dabbler
Posts: 19
Registered: 19-04-2011

Re: Automated telephone Insurance Renewal Systems

Unfortunately, the chap I spoke to earlier identified that it was an additional charge that has been added, and not next year's renewal  Sad
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: Automated telephone Insurance Renewal Systems

You can always get in line call recording device(s) relatively cheep if you need to on famous auction website(s)