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Audi A1 - Audi Connect

NorthEasterner
Aspiring Pro
Posts: 1,849
Thanks: 48
Fixes: 3
Registered: 25-09-2012

Audi A1 - Audi Connect

Hi,
So I got an Audi A1 via NHS Fleet Solutions - however I suddenly remembered I paid around £300 for Audi Connect in order to have WiFi in the car.
However when I got round to looking at the user manual it says it should be on the Audi Display interface.
Basically I've been given a car that doesn't have the correct Entertainment options, what are my legal rights on being mis sold a product? 
Also on the user guide it says I should have a SIM card slot to enter my SIM card - but there isn't a slot where it's shown on the guide.
Regards
NE
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
3 REPLIES
Community Veteran
Posts: 13,919
Thanks: 514
Fixes: 7
Registered: 01-08-2007

Re: Audi A1 - Audi Connect

Normally sale of goods act but you might have a bit of trouble there if its a salary sacrifice scheme. Then you also have hassle with many dealers as despite SOGA they don't like taking cars back  Crazy
I need a new signature... i'm bored of the old one!
NorthEasterner
Aspiring Pro
Posts: 1,849
Thanks: 48
Fixes: 3
Registered: 25-09-2012

Re: Audi A1 - Audi Connect

I'll give NHS fleet solutions a ring tomorrow (if I remember)
NE
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
Community Veteran
Posts: 5,313
Thanks: 462
Fixes: 1
Registered: 21-03-2011

Re: Audi A1 - Audi Connect

Talk to people involved first. Generally people will try to be helpful, but keep clear contemporaneous notes of any meeting or phone call. Keep copies of any related email.Build a documented timelines of what happened when.
In any discussions concerning a fix/refund keep calm and polite, but be firm with the other parties. Give yourself clear objectives of what you'd expect in a solution.
Once it is fixed send a note of thanks to those who helped you.
Now Zen, but a +Net residue.