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As posted elsewhere - Plusnet site is AWOL - thoughts

Community Veteran
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Registered: 15-06-2007

As posted elsewhere - Plusnet site is AWOL - thoughts

Why does this seem to preferentially happen on public holidays or other times when staff aren't around

Is this

  • Just one of those odd things
  • Murphy's Law strikes again
  • Sabotage to let Chat responding staff have a few hours off
  • I am imagining it
6 REPLIES
Plusnet Help Team
Plusnet Help Team
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Re: As posted elsewhere - Plusnet site is AWOL - thoughts

Some of us are around today.

 

We're aware some customers are experiencing issues getting to our website. We're working hard to fix this. Thanks for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
rongtw
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Re: As posted elsewhere - Plusnet site is AWOL - thoughts

@Oldjim or is it just as more customers are off work  Plsunet just got overwhelmed with the  number of hits today Cheesy

 

We're aware some customers are experiencing issues getting to our website. We're working hard to fix this. Thanks for your patience.  this is just the bog standard copy and paste reply Lips are sealed

 

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Re: As posted elsewhere - Plusnet site is AWOL - thoughts


HarryB wrote:

Some of us are around today.

 

We're aware some customers are experiencing issues getting to our website. We're working hard to fix this. Thanks for your patience.


You've acknowledged that there is a problem but not answered OJs question - which was "Why" is it happening?

I need a new signature... i'm bored of the old one!
Plusnet Help Team
Plusnet Help Team
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Re: As posted elsewhere - Plusnet site is AWOL - thoughts

@rongtw - I'd be surprised if it was that Bank Holidays are generally on the quieter side (From the call centre side of things anyway)

 

@7up - I've shared the details I have to share.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
rongtw
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Re: As posted elsewhere - Plusnet site is AWOL - thoughts

@HarryB whats Commercially  sensitive about a Crash ??  or was it a DDOS 

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Luzern
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Re: As posted elsewhere - Plusnet site is AWOL - thoughts

Maybe this is somewhat OT.

Yesterday, Good Friday so I would not expect a great deal of work causing interference, in the afternoon my SNRM  and Sync went haywire. Sync dropped from just short of 8000 to 6500 or less. Grrr unbelievable!

No one has to agree with my opinion, but in the time I have left a miracle would be nice.