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Anovo UK

rongtw
Seasoned Hero
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Anovo UK

Has anyone here had any dealings with http://www.anovo.com/ ?

Am having a problem with them and O2 repair , The O2 repairs use these to repair their Phones ETC

I have been with O2 for years and had no problems Until recently Sad 

My Son smashed his phone at football in February a Samsung S6 , fortunately covered by  O2 insure  who replaced it with a new phone 21st Feb , it has had on and off problems since he received it until last week  it wouldn't turn on at all Sad

i rang the Insure people who advised its covered by its warranty and take it to local O2 shop who would send it off for repair , The shop,s Guru tested it and said yes the battery is duff and sent it away for repair .

Now i receive a Text today from O2 repair saying the phone is not covered by warranty Huh  and to ring the shop .

the shop tells me repair has said , it not covered by warranty as the screen is Damaged and want me to pay them £240 for the repair [-Censored-] 

i then tell the shop get it back so i can see the damage , i then tell them i have photo of the phone taken the same day it was sent off .

 

Thing is this Anovo , to me looks like they trying to get money for a unnecessary repair   Grrrrrrrrrrrrrrr

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
18 REPLIES
Browni
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Re: Anovo UK

They are cowboys of the highest order and the O2 Community is littered with complaints about them.

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Adamtemp
Grafter
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Re: Anovo UK

As a well known poster (adamtemp64) on the o2 community I can back up the comments from @Browni the issues are well reported.

@rongtw I would follow the link above and voice you concerns on the o2 community 

GLOBALNET now part of madasafish now plusnet With The same isp since 1995 ( now all part of BT) now on a 21cn exchange wwstal 80/20 fttc
rongtw
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Re: Anovo UK

@Adamtemp @Browni 

Yes i have been on the O2 Forum LITHIUM powered  Smiley

https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/repair/td-p/1048438/page/3

but still thought i would ask  what people knew here

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Browni
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Re: Anovo UK

Just nicked a smiley from the dark side wave_smiley54.gif

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
rongtw
Seasoned Hero
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Re: Anovo UK

Thumbs Up must admit their choice of Smilies are better Cool smiley

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Browni
Seasoned Champion
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Re: Anovo UK

They were terrible when they first started using lithium, iirc it was just the first 3/4 rows

o2smilies.png

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Browni
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Re: Anovo UK

Talking about O2 brings back memories of the Superusers on their community where @Adamtemp and I were both members.

Strange that O2 scrapped their Superuser scheme when they started using lithium and Now Plusnet are thinking of creating a Superuser scheme now they are using lithium :good_idea:

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
rongtw
Seasoned Hero
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Re: Anovo UK

@Browni @Adamtemp   well i had some good news today Smiley

O2 complaints have rung me , although they dont hold up my complaint they have agreed to replace the handset free of charge Thumbs Up

I have to pick up from store today returned from repair  , and DPD exchange tomorrow 

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Adamtemp
Grafter
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Re: Anovo UK

@Browni do not get me started on the super user scrapping and the rewards scheme that has made the community over there the playground for one member !
GLOBALNET now part of madasafish now plusnet With The same isp since 1995 ( now all part of BT) now on a 21cn exchange wwstal 80/20 fttc
Browni
Seasoned Champion
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Re: Anovo UK

Nice one @rongtw Thumbs Up

@Adamtemp It's certainly tuned into a nice little earner for the chosen few, I wonder if it's declared on their tax returns KnuppelFunny

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Luzern
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Re: Anovo UK

At risk of duplicating others' thoughts!Smiley

 

From this sample...urrghh

http://forums.moneysavingexpert.com/showthread.php?t=5575079or MOT history and other things http://www.cardatachecks.co.uk/

http://www.scoot.co.uk/England/Norfolk/Norwich/A-Novo-UK-Ltd-DJHG601.html

https://www.reddit.com/r/unitedkingdom/comments/2kspyb/if_you_sent_your_tabletphone_to_be_repaired_a...

 

With so many manufacturers using them, one could wonder if there were some racket to encourage the turn over of models.Evil

No one has to agree with my opinion, but in the time I have left a miracle would be nice.
rongtw
Seasoned Hero
Posts: 6,332
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Re: Anovo UK

look at difference Before and after Sadbeforebefore

 

 

afterafter

 

 

 

 

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Browni
Seasoned Champion
Posts: 1,522
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Registered: 02-03-2016

Re: Anovo UK

Are you able to confirm it's yours by it's IMEI number?
I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
rongtw
Seasoned Hero
Posts: 6,332
Thanks: 1,155
Fixes: 11
Registered: 01-12-2010

Re: Anovo UK

yes @Browni   O2 shop says its same Thumbs Up

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .