And you thought the Plusnet systems were clunky with respect to setting up a Direct Debit

[#1]

All I wanted to do was pay my credit cards via Direct Debit (two different suppliers) and the only way, other than snail mail, was via the telephone despite the fact that I have internet banking setup for both cards

[#2]

That is very strange OJ. Every CC company I use has the ability to setup a DD on the web page.

[#3]

I agree @HairyMcbiker, it's most odd that you can't do this, so I have to ask you @Oldjim are looking in the right place. If there's a chat option on their site it may be worthwhile asking the question as it's verging on stupid that you can't seem to do this in this day and age.

[#4]

Halifax and Nationwide were  the two in question and having gone round in circles the option wasn't there

Alternatively I should have got some new glasses or a bigger screen (my cheap laptop doesn't really cut it)

[#5]

You are trying to create a new DD for a Nationwide/halifax CC or to create a DD on the Nationwide site.
If the later then no it will not do it.

[#6]

trying to create a new DD for a Nationwide/halifax CC