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Advert help

Community Veteran
Posts: 6,584
Thanks: 206
Fixes: 14
Registered: 16-02-2009

Advert help

I am setting up a laptop for a friend.
They purchased a Leveno Thinkpad X61 from a web site, it was advertised as having a DVD rom drive, but doesn't. What is the legal stand on this? Can we negotiate a discount or why?
The seller has offered a full refund if returned.
4 REPLIES
Community Veteran
Posts: 3,380
Thanks: 2
Registered: 18-01-2013

Re: Advert help

Legally you can return it for a full refund with postage charges covered if it is not as described.
As far as I know the seller does not have to offer more than this.
Personally I'd try and negotiate a partial refund for the cost of either purchasing a separate external DVD drive or an internal one. You can pick up a DVD/RW with Bluray player for <£20 delivered off Ebay at the moment.
*Edit - this is what I use for messing about on laptops which have dodgy internal drives and also use it for my server to "import" bluray stuff
http://www.ebay.co.uk/itm/External-USB-2-0-Slim-Blu-Ray-Drive-Player-BD-ROM-DVD-RW-Drive-CD-RW-Burne...
Community Veteran
Posts: 6,584
Thanks: 206
Fixes: 14
Registered: 16-02-2009

Re: Advert help

Interestingly it comes with a Powre cable  Wink
I have a spare external DVD drive that I made from a case and an old l/t dvd, and all my BR are data disks no movies.
Community Veteran
Posts: 18,544
Thanks: 190
Registered: 12-08-2007

Re: Advert help

You can reject the laptop as not being as described.  If you don't really need the DVD drive you might be able to get a discount.  If you purchased over the internet you can reject the item under the Distant selling regs  within 7 days of receipt without giving a reason.  If you are returning the laptop check the seller's rules on return postage.  This may not be covered and you will have to pay it.
Community Veteran
Posts: 6,584
Thanks: 206
Fixes: 14
Registered: 16-02-2009

Re: Advert help

They offered to collect and refund.