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Abbreviations

Thumper
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Abbreviations

Do Plusnet staff use abbreviations to save on typing or to confuse the "End User" (EU ?)

I am trying to figure out some used recently on one of my questions.

 

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198kHz
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Re: Abbreviations

If you copy & paste them someone can probably elucidate. 🙂


Dijon Vu - the same mustard as before

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TTman
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Re: Abbreviations

@198kHz Is that legalFunny

198kHz
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Re: Abbreviations

I believe so, between consenting adults. 😁


Dijon Vu - the same mustard as before

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Lægen
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Re: Abbreviations


@198kHz wrote:

If you copy & paste them someone can probably elucidate. 🙂


 

I used to date a girl called Lucy. It was a Lucy date !

shutter
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Registered: ‎06-11-2007

Re: Abbreviations


@Thumper wrote:

Do Plusnet staff use abbreviations to save on typing or to confuse the "End User" (EU ?)

I am trying to figure out some used recently on one of my questions.

 


 

 

Careful... this may be construed as a Political Post...   Shocked

 

However, using "in house" abbreviations when conducting conversations with the public / consumers / customers, just shows laziness, and lack of understanding about the customer(s) they are talking to...

At times when those abbreviations are used, they try to "qualify" the use of an abbreviation by actually spelling it out,.... ( as you did in your post...) which .. makes the use of the abbreviation ineffective, and superfluous..

 

Daft.... innit  ! Huh

Minivanman
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Re: Abbreviations

Ne'er use an abbr if I can help it, pain the annus. 


I have not failed. I've just found 10,000 ways that won't work.
Thomas A. Edison
198kHz
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Registered: ‎30-07-2008

Re: Abbreviations

An erstwhile BT colleague was trying to calm down a customer whose phone line had been out for some days.

"We're trying to locate the problem, but it's dis U/G." Customer (loudly): "I don't care if its dis in the $%^&*% deep blue sea!! When's it going to be fixed?"

He might have fared better if he'd explained that it can take time to locate an underground disconnection.


Dijon Vu - the same mustard as before

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Thumper
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Re: Abbreviations

WOW

Have enjoyed the response to my initial post.

All I wanted was some info re: the following - The Question ******** has been released from hold and sent back to BOT - FTTC Logged Faults - Post SFI

It will help with my understanding of what is going on

Thanks in advance for any help

RobPN
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Re: Abbreviations

@Thumper 

Many years ago in the days of dial-up before DSL came along I had a visit from a BT SFI (Special Fault Investigator), if I remember correctly.  That might be a clue.  Smiley

198kHz
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Re: Abbreviations

@Thumper BOT = Broadband Operations Team


Dijon Vu - the same mustard as before

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Thumper
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Registered: ‎08-05-2008

Re: Abbreviations

@RobPN and @198kHz Thanks for the info. Have a better understanding now.

shutter
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Re: Abbreviations


@198kHz wrote:

@Thumper BOT = Broadband Operations Team


 

 

Also Board of Trade  .... !   Smiley

Minivanman
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Re: Abbreviations

Acronym.

A Crazy Reminder Of Names You Misplaced 

😎


I have not failed. I've just found 10,000 ways that won't work.
Thomas A. Edison