Do Plusnet staff use abbreviations to save on typing or to confuse the "End User" (EU ?)
I am trying to figure out some used recently on one of my questions.
Careful... this may be construed as a Political Post...
However, using "in house" abbreviations when conducting conversations with the public / consumers / customers, just shows laziness, and lack of understanding about the customer(s) they are talking to...
At times when those abbreviations are used, they try to "qualify" the use of an abbreviation by actually spelling it out,.... ( as you did in your post...) which .. makes the use of the abbreviation ineffective, and superfluous..
Daft.... innit !
An erstwhile BT colleague was trying to calm down a customer whose phone line had been out for some days.
"We're trying to locate the problem, but it's dis U/G." Customer (loudly): "I don't care if its dis in the $%^&*% deep blue sea!! When's it going to be fixed?"
He might have fared better if he'd explained that it can take time to locate an underground disconnection.
ADSL2+ Billion 8800NL
Have enjoyed the response to my initial post.
All I wanted was some info re: the following - The Question ******** has been released from hold and sent back to BOT - FTTC Logged Faults - Post SFI
It will help with my understanding of what is going on
Thanks in advance for any help
A Crazy Reminder Of Names You Misplaced
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