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A quick question about PlusNet User Tools

Community Veteran
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A quick question about PlusNet User Tools

Where does and how often do PN get the information used here?
http://usertools.plus.net/exchanges/
From the searches I've just done it would appear to be by Scroll and Annually!
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Community Veteran
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Re: A quick question about PlusNet User Tools

There are moves afoot to stop it displaying out of date information: http://usergroup.plus.net/forum/index.php/topic,7532.msg95407.html#msg95407
jelv (a.k.a Spoon Whittler)
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Re: A quick question about PlusNet User Tools

Thanks jelv, I'll keep an eye on it.
Plusnet Staff
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Re: A quick question about PlusNet User Tools

Unfortunately the data we used to use to update that has completely changed format, not to mention that it was only provided for 20CN lines so was irrelevant for the majority of customers anyway.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
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Re: A quick question about PlusNet User Tools

Hi Chris,
Does this then mean it should be considered obsolete?
Are there any plans to upgrade this section of the site?
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Re: A quick question about PlusNet User Tools

This one is more useful - http://community.plus.net/exchange-information/
The problem is though that it requires to be manually updated by staff.
If you're on 21CN (ADSL/Fibre), it's tricky because the data source for backhaul capacity contains 10,000+ SVLANs (formerly VPs for 20CN) and there are multiple SVLANs for each area.
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Re: A quick question about PlusNet User Tools

Quote from: Mook
Are there any plans to upgrade this section of the site?

Yes - read the post I've linked above (I don't understand why it is taking them so long to do such a simple change).
jelv (a.k.a Spoon Whittler)
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Re: A quick question about PlusNet User Tools

I don't believe it's a simple change - the data source is just not in the format to provide what people want.
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Re: A quick question about PlusNet User Tools

Hi AndyH,
I've just had a look at that link, and  Cheesy
I originally used the exchange tools to see if I could track a pending exchange upgrade. It's not the end of the world if I can't but this is yet another part of the PN network that does not cut it.
I appreciate that there is money and man hours involved in maintaining this sort of stuff but for something so useless is should simply be removed.
Do you know what format the data is in?
Community Veteran
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Re: A quick question about PlusNet User Tools

It's an incredibly simple change!
Chris, do you have a figure for the percentage of Plusnet users for whom the VP information is totally irrelevant (i.e. percentage of users on 21CN or FTTx)?
jelv (a.k.a Spoon Whittler)
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Re: A quick question about PlusNet User Tools

Quote from: Mook
Do you know what format the data is in?

In terms of the VP/SVLAN capacity spreadsheet, It's a *.xls file that is updated twice a week.
There are close to 20,000 VPs and SVLANs in the spreadsheet. Without knowing which one you're connected to (which is in the format IPSV00012697/SFBB00007170), the data is of little value.
For exchange upgrades, it looks like this data has not been updated since May 2014. It looks like this is in *.csv format.
Quote from: jelv
It's an incredibly simple change!

For capacity, it's not a simple change.
Look at Banbury - the data is completely mixed depending on which SVLAN you're connected to:
Community Veteran
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Re: A quick question about PlusNet User Tools

The change to be made on Usertools is very, very simple - in fact there is a dedicated key on the keyboard to do it - just under the Insert and to the left of End!
You do realise that the information it displayed was only relevant to probably less than 25% of users?
jelv (a.k.a Spoon Whittler)
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Re: A quick question about PlusNet User Tools

Ah - now I am following you Smiley
Community Veteran
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Re: A quick question about PlusNet User Tools

It's now been fixed - it no longer displays out of date information!
jelv (a.k.a Spoon Whittler)
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Re: A quick question about PlusNet User Tools

And the fact that the importance of up-to-date information for your supposed "less than 25% of users" on said exchanges, is far more significant as they already enjoy Roll eyes  substantially poorer service at inflated prices and are virtually ignored by BT compared to the rest of the country, is a good reason for not bothering to do anything about it for 12 months.
No, just delete it, put a BS statement in it's place and the problem will go away - not!  Shocked
I find this approach totally unacceptable. It seems Plusnet can no longer be bothered to provide any of the things that used to make it's standard of Customer Service stand out above the rest. For this issue, all for re-writing a few simple lines of code (to those that have the coding knowledge in this area). Angry