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A Quick little no brainer quiz... Correct answer...

zedingrove
Grafter
Posts: 293
Registered: 18-06-2012

A Quick little no brainer quiz... Correct answer...

OK Question 1 0f 1. On average how long does it take CS to answer your call at... 10am - 3pm - 10pm and 3am
Will give you a clue as most of you doubt have called CS at 3am - average is 30 seconds....
Good Luck
6 REPLIES
Infinity
Pro
Posts: 5,601
Thanks: 148
Fixes: 2
Registered: 19-06-2011

Re: A Quick little no brainer quiz... Correct answer...

I rarely have to wait more than 5 seconds at 3am, after negotiating the menus, which I have on Speed dial.
Daytime, not much longer, except for outages, when PN are really busy.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: A Quick little no brainer quiz... Correct answer...

10am - 18s
3pm - 1m41s
10pm - 1s
3am - 1m14 (this is actually the average from midnight to 7am)
All above are based on Tech yesterday, not specifically CSC.
Your average is entirely factually incorrect. Sorry Smiley
zedingrove
Grafter
Posts: 293
Registered: 18-06-2012

Re: A Quick little no brainer quiz... Correct answer...

10am - 3 mins
3pm - 1.5 mins
10pm - Gave up as there were 4 in queue
3am - 22 seconds
Actually the average time using all three times is 33.6 seconds
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: A Quick little no brainer quiz... Correct answer...

I gave you the actual answers - not guess work.
MJN
Aspiring Pro
Posts: 1,067
Thanks: 32
Fixes: 2
Registered: 26-08-2010

Re: A Quick little no brainer quiz... Correct answer...

You're both right; and it is an illustrative example of the effects of different sample sizes...   Wink
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: A Quick little no brainer quiz... Correct answer...

Quite Smiley