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6 year sale of goods act - help

NorthEasterner
Aspiring Pro
Posts: 1,849
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Registered: 25-09-2012

6 year sale of goods act - help

Hi,
What is the 6 year warranty under the sale of goods act in the UK?
My relative's washing machine is faulty and is about 4 years old - manufacturer is Hotpoint and was bought from AO.com.
Could she contact either Hotpoint or AO.com and seek for a free replacement or at least her washing machine to be repaired.
I should also mention that Hotpoint wanted £185 for her washer to be repaired along with a additional 1 year guarantee on the parts etc...
Many thanks,
NE
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
1 REPLY
Community Veteran
Posts: 16,848
Thanks: 1,135
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Registered: 06-11-2007

Re: 6 year sale of goods act - help

Not sure, but I think the law has changed slightly,....  and the 6 year thing has been clarified a bit...
can`t remember the exact wording or where I read it... but it seems to be  a bit more " pro rata"  regarding replacements and repairs... so the longer you have had it running OK, the less likely you are to get a replacement... more likely to get a repair... after 4 years... or maybe a BIG discount on a replacement you need to pay for...
These two linkys may help.....
http://blog.moneysavingexpert.com/2011/07/04/this-does-not-affect-your-statutory-rights-what-it-real...
http://blog.moneysavingexpert.com/2010/12/13/the-eu-goods-must-last-a-minimum-two-years-rule-is-a-my...