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0844 numbers

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0844 numbers

Last weekend the boiler stopped working. It is a Worcester-Bosch and still under warranty (only fitted in February of this year).  Checked the details - the company was open Monday morning at 7am so called in at exactly this hour using the provided 0845 number (which is OK as it is included in calling plan) and was on the telephone for almost 30 minutes with no reply.  Whilst listening to the answer system there was a message about condensate pipes being frozen so I got some heat pads out, microwaved them and applied them to said pipe all the while holding handset by my ear.  Anyway, before they answered I had reset the boiler and all was OK.  We have now thoroughly lagged this pipe - pity the fitter didn't do the job or at least tell us about it.
First of all I am mad about them not replying (and this was before the chronic weather conditions) and secondly they have now changed the telephone number to an 0844 one and this was part of the recorded message.
Fortunately you can still get on using the geographical number in saynoto0870 and by the current 0845 one but it probably won't be long before they stop that.  It is just a scam - you pay a fortune for these things and then they expect you to carry on paying via the telephone service.  Goodness knows how much it would have cost on Monday morning had I actually used the 0844 number.  It is an absolute rip-off IMO, particularly for all those people on a low income.  These calls are often lengthy if you are in a calling queue.
Anytime call plans are going to become almost useless if this carries on. 
Read in the local paper yesterday that even the Citizens Advice Bureau is going on to 0844.  The very nature of their work is helping the needy and if they can do this to their clientele then what hope is there?  These revenue-sharing numbers are growing rapidly and it will soon be hard to find anyone who uses a proper geographical number.  I am going to write a letter of complaint but know that it won't achieve anything - they've got my money now so won't be bothered.  Angry
12 REPLIES
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: 13-04-2007

Re: 0844 numbers

I've twice recently had to dial an 0844 number to get £20 crossing with Eurotunnel.
I tried using 18185 but it wouldn't work for 0844 numbers so used Plusnet ( E&W) - 3.06 mins cost 25p and 7.12 mins cost 46p
Community Veteran
Posts: 18,546
Thanks: 192
Registered: 12-08-2007

Re: 0844 numbers

I thought the regulator was going to resolve the confusion over all the various non-geographic numbers but it seems to have got worse.
I always check now on  http://noto0870.com/companysearch.php  to see if I can find a geographic number.
N/A

Re: 0844 numbers

Have had a quick search and you are correct - there is some confusion.  I can't seem to find the answer to the question - how much does it actually cost to call these numbers? 
Ofcom need to get onto this ASAP before it grows out of all proportion.  It is a complete rip-off.
BTW - linky not working at the mo.
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: 13-04-2007

Re: 0844 numbers

Link worked for me  Wink
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: 0844 numbers

well one good thing  The Central Essex Hospital - Broomfield has this weekend dropped 0844 and gone back to 01245,  and Basildon regional Cardiac are now giving out 01268, but still retaining 0845
Our local Community PFI hospital from scratch in April had 01376 and FREE WiFi
Community Veteran
Posts: 18,546
Thanks: 192
Registered: 12-08-2007

Re: 0844 numbers

Sorry Poppy, this is the link I meant to post:  http://www.saynoto0870.com/
It deals with the 0844 etc numbers as well.
Community Veteran
Posts: 13,923
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Registered: 01-08-2007

Re: 0844 numbers

I thought 0844 was local rate like 0845?
I need a new signature... i'm bored of the old one!
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: 0844 numbers

nope, and its not included in BT or PN free calls
Community Veteran
Posts: 18,546
Thanks: 192
Registered: 12-08-2007

Re: 0844 numbers

This will answer it for you:
call charges
Community Veteran
Posts: 13,923
Thanks: 515
Fixes: 7
Registered: 01-08-2007

Re: 0844 numbers

Ooops...  Embarrassed
I need a new signature... i'm bored of the old one!
198kHz
Seasoned Pro
Posts: 3,217
Thanks: 253
Fixes: 7
Registered: 30-07-2008

Re: 0844 numbers

In more detail - http://www.productsandservices.bt.com/consumer/consumerProducts/pdf/SpecialisedNos.pdf
Ludicrously long and complex.  Crazy
Not young enough to know everything
N/A

Re: 0844 numbers

Yes, it is and I could not make head nor tale of it.  Unless they state the price in their literature or website you are ringing these numbers but not actually aware of how much it will cost.
With regards to Worcester-Bosch I complained about it and they have replied but they insist that it is a low cost call at 3p per minute and it has been started because it is cheaper than 0845 and 0870. 
They say that the change is not due to revenue-sharing:
Quote
In fact it is precisely because we do not receive any revenue, that we are able to guarantee that calls will only cost 3 pence per minute from BT networks.
.
They have not responded to my comment that many people have 0845 and 0870 included in their call packages and for them 0844 is an additional and unnecessary charge.
You just cannot win with these people. Think that I will give up!  Angry