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xbox live problem

dangermouse1983
Grafter
Posts: 28
Registered: 15-04-2010

xbox live problem

hi
for the last 3 day I heaving problem white xbox live
it all ways has work fine cant join live party or some games online
the ports are open and nat seems fine ? did a ping test that seed fine as well
any one els have this problem? hoop some one from pluse net can look into it
many thanks
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 12,809
Thanks: 636
Fixes: 62
Registered: 04-04-2007

Re: xbox live problem

I've not been having any problems.
Your connection has dropped a few times over the last few days but nothing overly concerning:
Session Ended	Session Duration
N/A   18:20:8 (on going)
15:06 29/Dec/2010   0:59:52
14:05 29/Dec/2010   0:0:4
14:04 29/Dec/2010   0:6:50
13:39 29/Dec/2010   22:5:23
15:30 28/Dec/2010 2 Days, 0:36:53
14:53 26/Dec/2010 One Day, 0:30:52

Your on the correct traffic management profile as well.
Is your Xbox wired or wireless? If it's wireless, have you tried it wired to rule out wi-fi problems as a potential cause?

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

emzx23x
Grafter
Posts: 88
Registered: 15-12-2010

Re: xbox live problem

i had that issue turns out my nat settings weren't correct you sure you are set to open not strict, and firewall/ ports are set to xbox live
http://portforward.com/
check this site out if you are struggling with ports
rosstyoung
Newbie
Posts: 5
Registered: 01-02-2011

Re: xbox live problem

Hi,
I'm a new Plusnet user and had exacly the same problem. I'm going to post my short but sweet answer to each of the 3 questions on this subject.
In short I joined Plusnet, had a problem with my X-Box, assumed it was Plusnet, phoned to cancel my contract to go to Sky, was offered a month free subscription but initially chose to cancel anyway.
I then had one last attempt and called my local computer repair company. He said it was not an unusual problem and spent 20 mins updating the settings on my Thompson router. It only cost £25 and now the X-box and 2 laptops (work and private) are working perfectly and have been for the last 2 months.
I called Plusnet and they honoured their 1 month free.
Hope this helps