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what the hell is up with ping tonight?

StingA
Grafter
Posts: 162
Thanks: 6
Registered: 22-06-2009

what the hell is up with ping tonight?

cmon guys, had lower pings on tiscali, letting my war mates down Sad
Yesterday and every night before tonight 25~ to the war server... tonight... get lower pings on dial up.
Was there something up with BT or so?
[Moderator's note by Adie (Adiewoo) removed picture with swearing on it, which is against Forum Rules
35 REPLIES
Community Gaffer
Community Gaffer
Posts: 12,804
Thanks: 635
Fixes: 62
Registered: 04-04-2007

Re: what the hell is up with ping tonight?

There shouldn't be any problems looking at the packet drop graphs for this evening. That's assuming of course that the game you're playing has been prioritised correctly on our network. It might be worth running a Wireshark capture to make sure the traffic's getting detected as it should.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

StingA
Grafter
Posts: 162
Thanks: 6
Registered: 22-06-2009

Re: what the hell is up with ping tonight?

It seemed to just be a problem with servers hosted abroad. I hopped on a couple of uk hosted servers and ping etc was completely fine. Then hopped onto a french one and ping was silly again.
Fingers crossed its back to normal again tonight. If not I will do some wireshark thingys
StingA
Grafter
Posts: 162
Thanks: 6
Registered: 22-06-2009

Re: what the hell is up with ping tonight?

Again tonight ping is pants, was good on Tuesday night but poor again tonight, as suggested above I did a wireshark capture and I don't think my gaming traffic to our war server is getting prioritised correctly? I am on Pro btw (View attachments).
The traffic the ventrillo server is getting prioritised correctly
I still get very good throughput so I don't quite understand why its just suddenly gone poop. plusnet speed test thing is pushing 4000kbps down when normally it would average 6000kbps, but I guess 4000kbps is more than enough for counter-strike.
I really don't like to moan, honest....

Community Gaffer
Community Gaffer
Posts: 12,804
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Registered: 04-04-2007

Re: what the hell is up with ping tonight?

Quote from: StingA
Again tonight ping is pants, was good on Tuesday night but poor again tonight, as suggested above I did a wireshark capture and I don't think my gaming traffic to our war server is getting prioritised correctly?

Doesn't look like it is (I'd expect the TOS marking to be 0xa0 assuming 85.190.11.24 is the gaming server you're connected to). Having said that, it's still in the 'Gold' queues but things like this might have been having an impact of late.
Raise a ticket containing details about the game and the problems you're having and attach the Wireshark capture and we should be able to change the prioritisation.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

StingA
Grafter
Posts: 162
Thanks: 6
Registered: 22-06-2009

Re: what the hell is up with ping tonight?

Again this morning ping is crazy - more up and down than an old person with incontinence..
I believe however the problem with prioritising my traffic has been fixed.
Is this a plus net problem? -  trace to the server I was playing on below, always get a really low ping on this popular public (normally)
Tracing route to eu-lon-bs-DediFrag.com [77.74.199.17]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.2.1
  2    18 ms    20 ms    23 ms  lo0-plusnet.pte-ag1.plus.net [195.166.128.64]
  3    86 ms  214 ms  221 ms  ge0-0-0-403.pte-gw2.plus.net [84.92.4.2]
  4    17 ms    26 ms    18 ms  ae0-1234.rt2.the.uk.goscomb.net [195.66.224.226]
  5    20 ms    17 ms    24 ms  uk-dedicated-servers-85.gw.goscomb.net [77.75.10
4.85]
  6    21 ms    21 ms    20 ms  bsd2.ukservers.com [78.110.166.114]
  7    19 ms    28 ms    23 ms  78.110.166.117
  8    43 ms    21 ms    17 ms  eu-lon-bs-DediFrag.com [77.74.199.17]
Trace complete.
And below a trace to our war server hosted in ger, normally ping 30 to it
Tracing route to 85.190.11.24 over a maximum of 30 hops
  1    <1 ms    <1 ms    <1 ms  192.168.2.1
  2    17 ms    18 ms    49 ms  lo0-plusnet.pte-ag1.plus.net [195.166.128.64]
  3  224 ms  234 ms  224 ms  ge0-0-0-403.pte-gw2.plus.net [84.92.4.2]
  4    23 ms    24 ms    30 ms  vl23.thn-gw2.plus.net [212.159.4.20]
  5    16 ms    26 ms    14 ms  xe-1-1-0-0.lon10.ip4.tinet.net [213.200.78.69]
  6    27 ms    32 ms    32 ms  xe-0-0-0.fra23.ip4.tinet.net [89.149.186.38]
  7    54 ms    26 ms    29 ms  ge-1-1-0.pr1.g310.fra.de.eurotransit.net [213.20
0.86.102]
  8    27 ms    29 ms    58 ms  85.190.11.24
Trace complete.
Please advise if there is anything I can do to improve my in game pings. Speed test and download speeds are fine. I understand you do have capacity problems of some kind? I can't be the only gamer that is being put off by this?? (unless it is just a problem with my line?)
Discord
Grafter
Posts: 129
Registered: 28-03-2008

Re: what the hell is up with ping tonight?

I'm having ping probs too.  With UK based COD4 servers that have always been fine.
Discord
Grafter
Posts: 129
Registered: 28-03-2008

Re: what the hell is up with ping tonight?

Yikes, found myself downloding wireshark to begin another 15 squillion hours of analysis.  Then thought.. why!!  It's not for me to do this.  Maybe if I wasn't paying £20pm.
scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: what the hell is up with ping tonight?

Quote
15 squillion hours of analysis

60 seconds if that more like. you only have to have wireshark runing for a few seconds why you playing on the COD server. if your like my self and came to plusnet for the gaming prioity they give then like my self you shouldnt see being able to check what prioity game has on the PN network a pain but more of a blessing.
i for one wouldnt like to be with an isp that you had no idea how they was treating your time senstive traffic
StingA
Grafter
Posts: 162
Thanks: 6
Registered: 22-06-2009

Re: what the hell is up with ping tonight?

Quote from: Discord
Yikes, found myself downloding wireshark to begin another 15 squillion hours of analysis.  Then thought.. why!!  It's not for me to do this.  Maybe if I wasn't paying £20pm.

haha indeed, I know plusnet are working hard to resolve the capacity issues, I just want consistent low ping, decent speed internet for gaming, I would happily pay more than £20 for this, but right now I try playing and just get frustrated with high ping spikes and then ragequitting. I had considered asking if I could switch to value until plusnet have sorted their issues. High ping on pro, so no doubt higher ping on value, I don't play when I have a high ping (just get frustrated and ragequit) so I would only be saving myself some money, right? - but obviously I do have a lot of faith in plusnet sorting any issues out in the very near future, as per their service status updates, which really do help me understand the situation. So really I am just having a moan, I guess that is what customers do best.
StingA
Grafter
Posts: 162
Thanks: 6
Registered: 22-06-2009

Re: what the hell is up with ping tonight?

Once again, this evening ping was up and down more times than... I dunno but I am tired of moaning.
Can you just block all p2p and bit torrent during peak times so I can actually get a decent consistent ping during peak times? - I don't want to play games at 3am in the morning.
I know you have problems, but it is starting to bore me.
At the moment it is like I am paying £20 for the privilege of moaning like an old woman on this forum.
If you are not confident in fixing your problems in the next few weeks is there any chance you can step me down to value or something so I can save some money?
I am starting to regret signing up for plus net when they did these long contracts.
Community Gaffer
Community Gaffer
Posts: 12,804
Thanks: 635
Fixes: 62
Registered: 04-04-2007

Re: what the hell is up with ping tonight?

The current network problems shouldn't really be affecting gaming performance unless some of the traffic is getting incorrectly assigned to the Gold instead of the Titanium traffic queues. That's why we need Wireshark captures really, the sooner we know about any problems, the sooner we can fix them.
It may be that traffic for some of these games has been in the Gold queues for a while but people just haven't noticed problems because traffic in this queue is normally on a close par with Titanium (something which isn't the case at the moment due to the situation with the network).

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

StingA
Grafter
Posts: 162
Thanks: 6
Registered: 22-06-2009

Re: what the hell is up with ping tonight?

ping is bad tonight to; traffic is being prioritised correctly (view attachments)
Tracert;
Tracing route to eu-lon-bs-DediFrag.com [77.74.199.17]
over a maximum of 30 hops:
 1    <1 ms    <1 ms    <1 ms  192.168.2.1
 2    19 ms    47 ms    31 ms  lo0-plusnet.pcl-ag02.plus.net [195.166.128.39]
 3   144 ms   203 ms   211 ms  gi1-2-904.pcl-gw02.plus.net [84.92.0.141]
 4    17 ms    16 ms    29 ms  te2-2.thn-gw2.plus.net [212.159.0.190]
 5    15 ms    16 ms    16 ms  vl23.pte-gw2.plus.net [212.159.4.28]
 6    17 ms    17 ms    15 ms  ae0-1234.rt2.the.uk.goscomb.net [195.66.224.226]
 7    17 ms    18 ms    15 ms  uk-dedicated-servers-85.gw.goscomb.net [77.75.10
4.85]
 8    17 ms    20 ms    17 ms  bsd2.ukservers.com [78.110.166.114]
 9    23 ms    18 ms    52 ms  78.110.166.117
10    52 ms    43 ms    47 ms  eu-lon-bs-DediFrag.com [77.74.199.17]
Trace complete.
Another one
Tracing route to eu-lon-bs-DediFrag.com [77.74.199.17]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.2.1
  2    29 ms    38 ms    21 ms  lo0-plusnet.pcl-ag02.plus.net [195.166.128.39]
  3    19 ms    25 ms    21 ms  gi1-2-904.pcl-gw02.plus.net [84.92.0.141]
  4  216 ms  317 ms  213 ms  te2-2.thn-gw2.plus.net [212.159.0.190]
  5    18 ms    16 ms    24 ms  vl23.pte-gw2.plus.net [212.159.4.28]
  6    32 ms    16 ms    26 ms  ae0-1234.rt2.the.uk.goscomb.net [195.66.224.226]
  7    24 ms    26 ms    24 ms  uk-dedicated-servers-85.gw.goscomb.net [77.75.10
4.85]
  8    19 ms    22 ms    18 ms  bsd2.ukservers.com [78.110.166.114]
  9    24 ms    23 ms    27 ms  78.110.166.117
10    19 ms    19 ms    23 ms  eu-lon-bs-DediFrag.com [77.74.199.17]
Trace complete.
And another to a different server (our war server)
Tracing route to 85.190.11.65 over a maximum of 30 hops
  1    <1 ms    <1 ms    <1 ms  192.168.2.1
  2    19 ms    28 ms    44 ms  lo0-plusnet.pcl-ag02.plus.net [195.166.128.39]
  3    84 ms  216 ms  205 ms  gi1-2-904.pcl-gw02.plus.net [84.92.0.141]
  4    23 ms    15 ms    16 ms  te2-1.pcl-gw01.plus.net [212.159.1.113]
  5    18 ms    15 ms    24 ms  xe-1-2-0-0.lon20.ip4.tinet.net [213.200.79.233]
  6    29 ms    30 ms    33 ms  xe-2-1-0.fra23.ip4.tinet.net [89.149.184.86]
  7    28 ms    56 ms    28 ms  ge-1-1-0.pr1.g310.fra.de.eurotransit.net [213.20
0.86.102]
  8    28 ms    32 ms    35 ms  85.190.11.65
Trace complete.
Need any more analysis? Any advice on this problem? I just wanna play my damn games! Some servers I play on now kick me for a high ping  Angry
StingA
Grafter
Posts: 162
Thanks: 6
Registered: 22-06-2009

Re: what the hell is up with ping tonight?

Marky
Dabbler
Posts: 22
Registered: 13-05-2009

Re: what the hell is up with ping tonight?

Stinga you'll notice plenty of people (including myself) are having serious ping problems with online games during the evening.
Apart from doing wireshark captures the best we can do is wait untill they update the network to plan A, which apparently might not happen until next week now as far as I can tell.