not very happy

[#1]

rather than do all the crap through the ticket support,
can someone here tell me why my ping in cod2
has gone from a steady 48 to a crap 100 +
its been fine untill 2 weeks ago

[#2]

Theres so many reasons m8, do you have bad pings on other games or on adsl speed tests?
This is an ok app for testing pings http://www.broadbandspeedtest.net/
Is there anything you have installed in the last 2 week that could be using your bandwith?
I take it u have checked for spyware and the like?
just trying to narrow things down.

[#3]

There is an interesting application called WireShark which will monitor either your PC's or your local network's TCP/IP traffic at the packet level.
Available free for Linux or Windows.

[#4]

i havnt installed anything for a few months,
as for spyware etc thats checked and gone twice a week,
ive completely ran out of ideas,
and if it aint sorted il be going elsewhere

[#5]

If you have a problem, I suggest putting in a ticket. You need to log the fault, else staff can't really help you much.

[#6]

Hi Slick,
I've had a look at the account and your asset in BTs systems and it looks like interleaving is set to auto. This is most likely the cause of the change in ping times, as I suspect BT will have turned this on a fortnight ago.
The order to remove this is due to complete Monday morning, please let us know if this doesn't make any difference.
Hope this helps,

[#7]

thanks orbrey and i will keep you posted if it makes any diffrence.
is there any specific reason why they turned it on tho?

i also have another question for you,
i will soon be moving house and was wondering if i can
keep the same package and take that with me or
do i have to start all over again?

[#8]

It gets turned on if there are any connection drops recorded by the exchange equipment in order to stabilise the connection. However if we turn it off this shouldn't happen again.

Quote

i will soon be moving house and was wondering if i can keep the same package and take that with me or do i have to start all over again?

No, you can certainly keep the same package/account, none of that will change at all. All you need to do is click the move my ADSL tool from the members centre and fill in your details - bear in mind that as your connection is moving to a new line the speed may well change (for better or worse, depending on how good your existing line and the new line are).
Hope this helps,

[#9]

Quote from: orbrey

Hi Slick, The order to remove this is due to complete Monday morning, please let us know if this doesn't make any difference. Hope this helps,

Well im out of what it could be that is giving me a bad ping ingame.
Whats just made it worse is that our online clan have entered a cup and i aint going to be able to play due to this ping. our first game is Friday so i sincerely hope Plus net sort it out or il be going indefinatly.

[#10]

Hi Slick,
The removal of interleaving via BT is often quite a frustrating process.  Whilst BT state that the order is complete, it can take up to 15 days for the affects to actually be seen.  So, it is a little confusing why they would actually state that the order is complete even though when interleaving is still present.
Having said that, I have just run a test on your line and it is showing as having interleaving removed.  What kind of ping times are you now experiencing?

[#11]

well before it all started i was getting 40--55 ms
then it all started,
now i get 50--70 ms
but it comes with lagg.
so ive reformatted the pc with fresh windows to remove any spyware/addware etc that my have infected it and its still the same.
so im completely out of ideas

[#12]

Do you know the address of the server that you are connecting to?

[#13]

its any server that i connect to,
i mainly try and stay on uk bassed servers
a couple for example
195.78.82.16:28950
217.146.84.200:28930
195.149.21.197:28960

[#14]

hmm, well interleaving was turned off overnight when PN said it would be - to the server at the top of the list my ping is 23ms

[#15]

did you connect to the server or use a server browser?
i run my lago meter in game and it spikes all over
cp:blue Full quote of preceding post removed. mod:end