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new games and traffic managment

shellw1973
Newbie
Posts: 3
Registered: 09-05-2012

new games and traffic managment


How long dos it take to get a game on the list iam trying play the new mmo tera and the traffic managment is really bad . I mainly have broadband for gaming and its annoying having to wait to play a new game when it comes out all my freinds be way ahead of me and its very frustrating
5 REPLIES
Community Gaffer
Community Gaffer
Posts: 4,882
Thanks: 164
Fixes: 3
Registered: 04-04-2007

Re: new games and traffic managment

Have you done a wireshark capture on it showing it's being miscategorised?
shellw1973
Newbie
Posts: 3
Registered: 09-05-2012

Re: new games and traffic managment

yes and i got the standered responce. pass it on to the relevent people earlier today worked fine thought great now its back low and unplayble as if walking under water
Community Gaffer
Community Gaffer
Posts: 4,882
Thanks: 164
Fixes: 3
Registered: 04-04-2007

Re: new games and traffic managment

Well, the good news is that it's my team that takes a look at these captures so I'll make sure that it's done tomorrow.  
I've added the pro component to your account just now which should fix you tonight and added a discount to cover it.    Let us know tonight how the game plays at peak with that on.
shellw1973
Newbie
Posts: 3
Registered: 09-05-2012

Re: new games and traffic managment

It was great thanks finaly managed to play thanks for help Grin
prichardson
Grafter
Posts: 1,503
Registered: 05-04-2007

Re: new games and traffic managment

Hi,
As per the call, we can confirm that the priory is incorrect, but we need some further details.
As agreed I will contact you tomorrow to do some further testing.