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lag issue when playing multiplayer online games

iabdul
Hooked
Posts: 5
Registered: ‎09-12-2017

lag issue when playing multiplayer online games

Hi, my kids have been complaining about lag and disconnects when playing online on various games, internet speed is fine and i have set up a static ip in the dmx for the ps4 and tried port forwarding with limited success. Can anyone suggest anything as im stuck, if not my contract is up in 3 months so ill have to move to another provider.

13 REPLIES
Community Gaffer
Community Gaffer
Posts: 5,286
Thanks: 612
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Registered: ‎04-04-2007

Re: lag issue when playing multiplayer online games

All games? or just some in particular?

Kelly Dorset
Broadband Service Manager
iabdul
Hooked
Posts: 5
Registered: ‎09-12-2017

Re: lag issue when playing multiplayer online games

it is on minecraft on tablet, COD, a a couple of other online games which i cant remember the names off. I think offline is fine but online there are lag issues. Any online game.

keyholder
Grafter
Posts: 76
Thanks: 2
Registered: ‎06-05-2015

Re: lag issue when playing multiplayer online games

I have the same issues with cod4mw. even if i host ppl complain of lagging... if i play on a uk server or a Eu server (say germany ) i still lag.

Other ppl from the uk get at least an 8ms lower ping whilst im on a min 38ms ping.

However its not the ping thats the issue its the constant lagging... its like the game runs in slow mo mode.. then mysteriously speed up. Everytime im running around a map i freeze for a second then carry on as normal..

Christ i cant even hit a 200ms player. My line stats are within spec, i have no line faults, no packet loss.. so its a pn issue. We never had this issue on sky by the way.

My network at home is all cat6a wired, and all devices have been setup to give gaming traffic priority... all voip , p2p get limited. Any other traffic thats not under my qos rules gets routed into the p2p group which is limited.. and over 100 connections of p2p get queued or thier packets dropped

and i still frigging lag so its time to ditch pn for me!
Community Gaffer
Community Gaffer
Posts: 5,286
Thanks: 612
Fixes: 5
Registered: ‎04-04-2007

Re: lag issue when playing multiplayer online games

Do you think you'd be able to get us a wireshark capture of a few minutes of gaming where the rubberbanding and lagging is happening?

Kelly Dorset
Broadband Service Manager
keyholder
Grafter
Posts: 76
Thanks: 2
Registered: ‎06-05-2015

Re: lag issue when playing multiplayer online games

Hi kelly...
If you mean me kelly.. then sorry no..
Im ditching pn and in the process of switching over to bt.
Community Gaffer
Community Gaffer
Posts: 5,286
Thanks: 612
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Registered: ‎04-04-2007

Re: lag issue when playing multiplayer online games

If it's a broadband fault, you might take it with you.  Either way, let us know if it improves with BT or not.

Kelly Dorset
Broadband Service Manager
Highlighted
iabdul
Hooked
Posts: 5
Registered: ‎09-12-2017

Re: lag issue when playing multiplayer online games

ill give this a go over the weekend


Kelly wrote:

Do you think you'd be able to get us a wireshark capture of a few minutes of gaming where the rubberbanding and lagging is happening

 

Community Gaffer
Community Gaffer
Posts: 5,286
Thanks: 612
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Registered: ‎04-04-2007

Re: lag issue when playing multiplayer online games

@iabdul Any luck?

Kelly Dorset
Broadband Service Manager
iabdul
Hooked
Posts: 5
Registered: ‎09-12-2017

Re: lag issue when playing multiplayer online games

sorry, its the kids who complain so have downloaded wireshark on my laptop but they usually tell me after it happens. i have told them that i need to run wireshark whilst it is going on and hopefully they will let me know in the hols. 

Community Gaffer
Community Gaffer
Posts: 5,286
Thanks: 612
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Registered: ‎04-04-2007

Re: lag issue when playing multiplayer online games

I've just realised if you are trying to wireshark PS4 traffic, it's not straight forward.  You'll need to mirror traffic from your router to the device doing the capturing.  Do you have this in hand, or do you need a bit more support?

Kelly Dorset
Broadband Service Manager
iabdul
Hooked
Posts: 5
Registered: ‎09-12-2017

Re: lag issue when playing multiplayer online games

i was just hoping to hard wire via cat5 to the router then run wireshark, will this do?

Community Gaffer
Community Gaffer
Posts: 5,286
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Registered: ‎04-04-2007

Re: lag issue when playing multiplayer online games

Unfortunately not.  Just looking at little deeper, if you are using a Hub One, its not possible to mirror traffic from it. Sad

 

Kelly Dorset
Broadband Service Manager
Community Gaffer
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Re: lag issue when playing multiplayer online games

... Not without additional hardware.

Bob Pullen
Plusnet Product Team
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