lag issue when playing multiplayer online games
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lag issue when playing multiplayer online games
09-12-2017 3:42 PM
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Hi, my kids have been complaining about lag and disconnects when playing online on various games, internet speed is fine and i have set up a static ip in the dmx for the ps4 and tried port forwarding with limited success. Can anyone suggest anything as im stuck, if not my contract is up in 3 months so ill have to move to another provider.
Re: lag issue when playing multiplayer online games
12-12-2017 9:50 AM
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All games? or just some in particular?
Ex-Broadband Service Manager
Re: lag issue when playing multiplayer online games
12-12-2017 11:00 AM
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it is on minecraft on tablet, COD, a a couple of other online games which i cant remember the names off. I think offline is fine but online there are lag issues. Any online game.
Re: lag issue when playing multiplayer online games
12-12-2017 11:34 AM - edited 12-12-2017 11:36 AM
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Other ppl from the uk get at least an 8ms lower ping whilst im on a min 38ms ping.
However its not the ping thats the issue its the constant lagging... its like the game runs in slow mo mode.. then mysteriously speed up. Everytime im running around a map i freeze for a second then carry on as normal..
Christ i cant even hit a 200ms player. My line stats are within spec, i have no line faults, no packet loss.. so its a pn issue. We never had this issue on sky by the way.
My network at home is all cat6a wired, and all devices have been setup to give gaming traffic priority... all voip , p2p get limited. Any other traffic thats not under my qos rules gets routed into the p2p group which is limited.. and over 100 connections of p2p get queued or thier packets dropped
and i still frigging lag so its time to ditch pn for me!
Re: lag issue when playing multiplayer online games
12-12-2017 5:34 PM
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Do you think you'd be able to get us a wireshark capture of a few minutes of gaming where the rubberbanding and lagging is happening?
Ex-Broadband Service Manager
Re: lag issue when playing multiplayer online games
15-12-2017 3:18 PM
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If you mean me kelly.. then sorry no..
Im ditching pn and in the process of switching over to bt.
Re: lag issue when playing multiplayer online games
15-12-2017 3:27 PM
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If it's a broadband fault, you might take it with you. Either way, let us know if it improves with BT or not.
Ex-Broadband Service Manager
Re: lag issue when playing multiplayer online games
15-12-2017 3:27 PM
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ill give this a go over the weekend
@Kelly wrote:
Do you think you'd be able to get us a wireshark capture of a few minutes of gaming where the rubberbanding and lagging is happening
Re: lag issue when playing multiplayer online games
22-12-2017 9:56 AM
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@iabdul Any luck?
Ex-Broadband Service Manager
Re: lag issue when playing multiplayer online games
22-12-2017 9:59 AM
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sorry, its the kids who complain so have downloaded wireshark on my laptop but they usually tell me after it happens. i have told them that i need to run wireshark whilst it is going on and hopefully they will let me know in the hols.
Re: lag issue when playing multiplayer online games
22-12-2017 10:24 AM
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I've just realised if you are trying to wireshark PS4 traffic, it's not straight forward. You'll need to mirror traffic from your router to the device doing the capturing. Do you have this in hand, or do you need a bit more support?
Ex-Broadband Service Manager
Re: lag issue when playing multiplayer online games
22-12-2017 11:21 AM
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i was just hoping to hard wire via cat5 to the router then run wireshark, will this do?
Re: lag issue when playing multiplayer online games
22-12-2017 1:41 PM
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Unfortunately not. Just looking at little deeper, if you are using a Hub One, its not possible to mirror traffic from it.
Ex-Broadband Service Manager
Re: lag issue when playing multiplayer online games
22-12-2017 1:48 PM
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... Not without additional hardware.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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