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high ping with plusnet..........low ping with talk talk

kevyandrean
Grafter
Posts: 55
Registered: 16-05-2013

high ping with plusnet..........low ping with talk talk

I play alot of games including quake live. iv recently moved from talk talk where i was getting a ping of 20 to plusnet where my ping is never bellow 40 and at times can be as high as 300 for a good few hours. Now i haven't changed anything my side so this can only be something to do with plusnet.  I also took up that gaming thing they do for an extra £5 and it didnt make a bit of difference. Im impressed with plus-net customer services but extremely disappointed with the product i am receiving off them at the moment.  Can anyone tell my why the quality of my connection has dropped with plusnet even though im paying extra?  thanks
13 REPLIES
kevyandrean
Grafter
Posts: 55
Registered: 16-05-2013

Re: high ping with plusnet..........low ping with talk talk

plus net are being awful quiet on this. All i want to know is how come the quality of my service has dropped compared to talk talk. I could have up to 4 devices connected via wifi with talk talk and my ping wouldn't be effected at all. However with plusnet 1 connection plays havoc with my ping. I phoned but the guy on the other end didnt have a clue, He was going on about my download speed etcetc. Whats going on plusnet? My ping in every game has gone up massively since talktalk. If even 1 device connect to the router games become unplayable. Im even paying an extra £5 a month that hasn't made any difference at all.
kevyandrean
Grafter
Posts: 55
Registered: 16-05-2013

Re: high ping with plusnet..........low ping with talk talk

Just spoke to a very nice man at plusnet. hopefully everything will be sorted Smiley
nicnicnic
Newbie
Posts: 3
Registered: 29-06-2013

Re: high ping with plusnet..........low ping with talk talk

i also am experiencing the same issues - slow speeds, high ping - its ridiculous. Cant play on xbox live and have ipad on at the same time!!!!!!!
would like to know how yours is getting fixed please!!!!
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: high ping with plusnet..........low ping with talk talk

@nicnicnic
I've popped a response over to you at: http://community.plus.net/forum/index.php/topic,116215.msg1003279.html#msg1003279
Chris Pettitt
Cloud Environments Engineer
Mathias
Grafter
Posts: 242
Registered: 21-08-2008

Re: high ping with plusnet..........low ping with talk talk

Can you give more information kevyandrean how Plusnet propose to fix this and whether it actually works?
Whilst Chris's info is important to test for nicnicnic (although his problem is more that he just has slow speeds, rather then soley high ping), if the line and equipment (maybe other than using the Plusnet router are unchanged) then it's hard to understand why the service isn't similar and may be a reason for all the gaming ping issues we have being seeing on Plusnet as of late.
Chris do you have more info other than testing equipment?
kevyandrean
Grafter
Posts: 55
Registered: 16-05-2013

Re: high ping with plusnet..........low ping with talk talk

what ever they done give me a wonderfull ping. however yesterday and today its shot back up to what it was Sad as if someones reversed what the other man done to fix my issue  Huh
Community Gaffer
Community Gaffer
Posts: 4,884
Thanks: 164
Fixes: 3
Registered: 04-04-2007

Re: high ping with plusnet..........low ping with talk talk

What is your ping at now? (and what was it when it was low?)
kevyandrean
Grafter
Posts: 55
Registered: 16-05-2013

Re: high ping with plusnet..........low ping with talk talk

it was 40 to 999 before someone fixed it. Then after he done his stuff i was getting 20 to 25 max Smiley . now its back to what it was.  It was good for about a week. Its been bad for about 2 to 3 days now. Infact i just tried to play quake and world of tanks and they are unplayable. im paying an  extra £5 for this Sad.  The  man said at the time there was something on my line restricting my ping. He took it off and after a day or so my ping was as i said awesome. Can i have it back please? Smiley thanks for reply btw
Plusnet Help Team
Plusnet Help Team
Posts: 17,624
Thanks: 610
Fixes: 158
Registered: 05-04-2007

Re: high ping with plusnet..........low ping with talk talk

We're taking a look over this now. Couple of points from me while we look into the rest though.
Quote
The  man said at the time there was something on my line restricting my ping. He took it off and after a day or so my ping was as i said awesome. Can i have it back please?

This is interleaving (a form of error correction). When it's turned on it increases pings slightly due to the additional error correction ongoing, this was turned off for you and remains off (although we're double checking that).
Quote
im paying an  extra £5 for this

That sounds like the Pro add-on, which really shouldn't be needed on Unlimited. In fact if you're using your line heavily while gaming too, Pro can actually have an adverse affect as it gives all traffic a high priority.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: high ping with plusnet..........low ping with talk talk

I've checked over your line and it looks to be performing very well.
Are you able to run speed test/ping test on another device to see if you get any different results?
Plusnet Help Team
Plusnet Help Team
Posts: 17,624
Thanks: 610
Fixes: 158
Registered: 05-04-2007

Re: high ping with plusnet..........low ping with talk talk

Could any of the issues here be causing the increase pings?
http://community.plus.net/forum/index.php/topic,115437.msg995313.html#msg995313
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
kevyandrean
Grafter
Posts: 55
Registered: 16-05-2013

Re: high ping with plusnet..........low ping with talk talk

hello and thank you for your replys. since i had those issues in the thread that you posted a link to i have had a neighbour who is a  network administrator  give my pc a good seeing to. All them issues and more are fixed.  Im just wondering if there's a possibility someone could be connected to my network without permission? Im been trying to get into my router as well  but the password i set doesn't work and the original password doesn't work.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: high ping with plusnet..........low ping with talk talk

The original password (beginning 'CP') is case sensitive. so any letters are in uppercase. Does that help?