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games for windows live constant disconnects

reece251
Grafter
Posts: 154
Registered: 19-03-2013

games for windows live constant disconnects

Hey,
I play gta 4 alot with friends and in the middle of playing i seem to automatically disconnect from the game quite alot. I only need to be in the game for 5 minutes before disconnecting from games for windows live. I have followed all he instructions microsoft gave me such as opening the correct ports. Im really at a loss and im wondering if anyone else has had the same problem or if it is a plusnet thing. I have allowed gfwl through firewall and i also stay connected to all other internet activities when gfwl disconnects.
15 REPLIES
reece251
Grafter
Posts: 154
Registered: 19-03-2013

Re: games for windows live constant disconnects

could it be something to do with interleaving? do you think this would help me as i do play games with people from other countries my line seems stable enough apart from when i need to disconnect to upgrade my router firmware.
JamesM
Grafter
Posts: 1,103
Registered: 24-06-2009

Re: games for windows live constant disconnects

Hi mate,
I play GFWL occasionally with Dirt 3 and before that F1 2010, I have played for hours at a time on both and I have never been disconnected. I also havent done anything special with my ports. My mate did have all his stats wiped a few months back on DIRT 3 through GFWL, but that is the only problem that I know of.
Have you checked your router stats to see if the router is resetting at the same time ?
reece251
Grafter
Posts: 154
Registered: 19-03-2013

Re: games for windows live constant disconnects

next time i disconnect i will check what it says on the logs but these are my logs for today
Thu, 2013-07-11 21:56:45 - Administrator login successful - IP:192.168.0.2
Thu, 2013-07-11 21:56:39 - Administrator login failure - IP:192.168.0.2
Thu, 2013-07-11 21:25:41 - [Internet connected] IP address 91.125.156.229
Thu, 2013-07-11 21:25:41 - UPnP set event: removing redirect rule port, port:14380 protocol:UDP
Thu, 2013-07-11 21:25:40 - CHAP authentication success
Thu, 2013-07-11 21:25:39 - LCP is allowed to come up.
Thu, 2013-07-11 21:25:39 - Initialize LCP.
Thu, 2013-07-11 21:25:38 - [Internet disconnected]
Thu, 2013-07-11 21:25:35 - LCP down - User request .
Thu, 2013-07-11 21:25:13 - Administrator login successful - IP:192.168.0.2
Thu, 2013-07-11 21:12:56 - UPnP set event:AddPortMapping from source 192.168.0.2
Thu, 2013-07-11 21:11:52 - Administrator login successful - IP:192.168.0.2
Thu, 2013-07-11 21:11:31 - DHCP IP: 192.168.0.3 to MAC address 38:AA:3C:0A:39:39
Thu, 2013-07-11 17:16:07 - DHCP IP: 192.168.0.2 to MAC address D4:3D:7E:95:6C:E2
Thu, 2013-07-11 13:45:53 - DHCP IP: 192.168.0.2 to MAC address D4:3D:7E:95:6C:E2
Thu, 2013-07-11 13:30:58 - UPnP set event:AddPortMapping from source 192.168.0.2
Thu, 2013-07-11 13:30:58 - Upnp set event: redirecting port from 14380 to 192.168.0.2:14380 protocol UDP for: XLive (192.168.0.2:14380) 14380 UDP
Thu, 2013-07-11 13:18:18 - Administrator login successful - IP:192.168.0.2
Thu, 2013-07-11 13:08:41 - [Internet connected] IP address 91.125.184.37
Thu, 2013-07-11 13:08:41 - UPnP set event: removing redirect rule port, port:14380 protocol:UDP
Thu, 2013-07-11 13:08:41 - CHAP authentication success
Thu, 2013-07-11 13:08:39 - LCP is allowed to come up.
Thu, 2013-07-11 13:08:39 - Initialize LCP.
Thu, 2013-07-11 13:08:38 - [Internet disconnected]
Thu, 2013-07-11 13:08:35 - LCP down - User request .
Thu, 2013-07-11 13:08:05 - Administrator login successful - IP:192.168.0.2
Thu, 2013-07-11 12:59:55 - DHCP IP: 192.168.0.2 to MAC address D4:3D:7E:95:6C:E2
Thu, 2013-07-11 12:49:46 - DHCP IP: 192.168.0.2 to MAC address D4:3D:7E:95:6C:E2
Thu, 2013-07-11 12:33:16 - DHCP IP: 192.168.0.2 to MAC address D4:3D:7E:95:6C:E2
Thu, 2013-07-11 11:53:24 - UPnP set event:AddPortMapping from source 192.168.0.2
Thu, 2013-07-11 11:52:23 - Administrator login successful - IP:192.168.0.2
Thu, 2013-07-11 09:48:02 - DHCP IP: 192.168.0.2 to MAC address D4:3D:7E:95:6C:E2
Thu, 2013-07-11 09:39:55 - DHCP IP: 192.168.0.3 to MAC address 38:AA:3C:0A:39:39
Thu, 2013-07-11 01:24:28 - DHCP IP: 192.168.0.2 to MAC address D4:3D:7E:95:6C:E2
JamesM
Grafter
Posts: 1,103
Registered: 24-06-2009

Re: games for windows live constant disconnects

Looks, like you have had a few disconnects (if I am reading it correctly) at 13:08 and 21:25. If you hang on mate, someone with more knowledge than me with you particular router should be along. Plus the plusnet staff will be back tomorrow and they should be able to throw more light on it for you.
Last week I was playing BF3 and I was the same, kept getting disconnected, and last night I couldn't join a server for ages, it just kept saying disconnected from server, but I just put that down to flaky EA as my router stats showed no disconnects.
What platform are you playing GTA on ?  is it wired or wireless ?
reece251
Grafter
Posts: 154
Registered: 19-03-2013

Re: games for windows live constant disconnects

gta 4 for pc using gfwl and wired and i believe my router time is messed up but the latest log i have when i disconnected was this. This could be the problem
Fri, 2013-07-12 00:09:23 - UPnP set event:AddPortMapping from source 192.168.0.2
Fri, 2013-07-12 00:09:23 - Upnp set event: redirecting port from 14380 to 192.168.0.2:14380 protocol UDP for: XLive (192.168.0.2:14380) 14380 UDP
my router is a netgear dgn1000 with the latest firmware
JamesM
Grafter
Posts: 1,103
Registered: 24-06-2009

Re: games for windows live constant disconnects

Sorry for the dumb question mate, GFWL should have been the clue for the platform you are playing on,
You could try disabling Upnp, googling it some others with the same or similar problem say disabling Upnp makes the port mapping go away, or not show up in thier logs. Or maybe do a factory reset of the router and get everything back to scratch and start from there. Or better yet, if you go to the main plusnet page and open up a fault, they will then test your line to see how it is performing.

reece251
Grafter
Posts: 154
Registered: 19-03-2013

Re: games for windows live constant disconnects

yeah thank you all though Microsoft and everyone else suggest leaving upnp on. would you recommend having interleaving off as I play pc games alot
JamesM
Grafter
Posts: 1,103
Registered: 24-06-2009

Re: games for windows live constant disconnects

With  interleaving, it is better to have it turned off for PC gaming, but it all depends how stable your line is. Interleaving corrects errors so if you have a lot of errors on your line then interleaving is probably best left on. If you have very few errors then ask for interleaving to be turned off. My ping with interleaving is around 45+, with it off I get a ping of around 10+. Using http://www.speedtest.net/
I had a Thomson router (from PN) and turning Upnp off made a huge difference, my ping used to go to 999 with Upnp on, but with my Belkin, I can't really see any difference if I have it on or off, at the moment it is off.
Do you have any line stats, like sync speed and noise margin in your router, heres mine but it will be different for your router.
                                      Downstream  Upstream  
  Data rate(Kbps)              11480           1075
  Noise Margin                          5                6
  Output power(dBm)                0               20
  Attenuation(dB)                     30              17
I would try Upnp off as it is not going to hurt anything, but also go and fill out a fault on the main page, then this will find out if your line is stable to have interleaving off.
reece251
Grafter
Posts: 154
Registered: 19-03-2013

Re: games for windows live constant disconnects

yeah so far upnp off is working which  is weird because it gives me a worse Nat type but works well so far
JamesM
Grafter
Posts: 1,103
Registered: 24-06-2009

Re: games for windows live constant disconnects

Nice one.
reece251
Grafter
Posts: 154
Registered: 19-03-2013

Re: games for windows live constant disconnects

I would still live interleaving off tho. cough cough plus net staff
Community Gaffer
Community Gaffer
Posts: 12,808
Thanks: 636
Fixes: 62
Registered: 04-04-2007

Re: games for windows live constant disconnects

Replied to your post here.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

reece251
Grafter
Posts: 154
Registered: 19-03-2013

Re: games for windows live constant disconnects

unfortunately im still having problems. If i want a plusnet router how much will i have to pay
Community Gaffer
Community Gaffer
Posts: 12,808
Thanks: 636
Fixes: 62
Registered: 04-04-2007

Re: games for windows live constant disconnects

£5.99 to cover the postage and packaging.
Since interleaving was removed you've had a few disconnections:
Session Ended	Session Duration
N/A   7:53:35 (on going)
07:04 16/Jul/2013 One Day, 8:40:32
22:23 14/Jul/2013   6:5:14
16:18 14/Jul/2013   8:13:40
08:03 14/Jul/2013 One Day, 12:24:33
19:38 12/Jul/2013   3:41:33
15:56 12/Jul/2013   0:6:52
15:48 12/Jul/2013   17:23:15

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵