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Xbox Live Extremely Laggy !!

nseaman
Grafter
Posts: 54
Registered: 23-10-2008

Xbox Live Extremely Laggy !!

Hi PN
I have been a customer for a good few months now and had no problems with lag when playing xbox live games
But the last two days it has been so laggy its been unplayable...
Its really quite annoying...
Can you check this out or is it being dealt with?
Thanks
9 REPLIES
scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: Xbox Live Extremely Laggy !!

not had any problems my self. cod5 lag meter all ways full green bars.
what game is it your getting lag or is it all?
which gateway you on? try pcl-ag03 and see if the lag is still there. if it is try these steps.
check you havent gone over your usage limit and being capped at 128k.https://portal.plus.net/my.html?action=data_transfer_speed what does it report here.
can you do a tracert on you pc please.
type cmd in to the seach box on the start menu and command prompt will open.
then type tracert bbc.co.uk and paste the results here plz
nseaman
Grafter
Posts: 54
Registered: 23-10-2008

Re: Xbox Live Extremely Laggy !!

I had lag on Fifa09 and COD5. Kept going from full bars to one bar and back again.
Havent tried it tonight.
How do i find what gateway im on?
I am no where over my limit. 15gb cap and only used 2gb this month
Here is the thing you said about... make any sense?
Im on a wireless laptop and only use wireless
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\NS>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
  1    31 ms    99 ms    99 ms  dsldevice.lan [192.168.1.254]
  2    35 ms    35 ms    38 ms  lo0-plusnet.pcl-ag01.plus.net [195.166.128.27]
  3    36 ms    35 ms    35 ms  gi1-2-803.pcl-gw1.plus.net [84.92.5.57]
  4    34 ms    37 ms    36 ms  te2-1.pcl-gw02.plus.net [212.159.1.114]
  5    91 ms  206 ms  217 ms  te2-2.thn-gw2.plus.net [212.159.0.190]
  6    35 ms    35 ms    35 ms  rt0.thdo.bbc.co.uk [212.58.239.25]
  7    35 ms    35 ms    35 ms  212.58.238.149
  8    35 ms    37 ms    39 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]
Trace complete.
C:\Documents and Settings\NS>
scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: Xbox Live Extremely Laggy !!

this is what i get on my wireless desktop. iam on fastpath what about you?
Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
  1     1 ms     1 ms     1 ms  10.0.0.1
  2    17 ms    18 ms    17 ms  lo0-plusnet.pcl-ag03.plus.net [195.166.128.
  3    17 ms    17 ms    16 ms  gi1-6-703.pcl-gw01.plus.net [84.92.0.181]
  4    37 ms    18 ms    17 ms  te2-1.pcl-gw02.plus.net [212.159.1.114]
  5    17 ms    17 ms    17 ms  te2-2.thn-gw2.plus.net [212.159.0.190]
  6   120 ms    17 ms    17 ms  rt0.thdo.bbc.co.uk [212.58.239.25]
  7    17 ms    18 ms    18 ms  212.58.238.149
  8    18 ms    17 ms    17 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]
dont worry about hop 1 to much as ive bein told before that some routers have a low priotiy of reporting back on tracerts.
but hop 2 does seem very high if your on fast path but if you on interleved then that ms result is normal.
can you please jump on to pcl-ag03 gateway and run tracert again.
sry didnt read your post fully as i was on windows 7 beta and havent got a firewall runing yet and posted quickly.
to see which gateway your on thats the hop 2 in the tracert or you can also use the usertools site but thats down this weekend.
if you do what i sent in the pm. log into router and keep diconnecting internet and reconnecting then run a tracert each time till hop 2 says pcl-ag03
nseaman
Grafter
Posts: 54
Registered: 23-10-2008

Re: Xbox Live Extremely Laggy !!

cant get it to say exactly pcl-ag03
Here is the updated tracert
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\NS>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
  1    28 ms    98 ms    98 ms  dsldevice.lan [192.168.1.254]
  2    44 ms    38 ms    39 ms  lo0-plusnet.ptn-ag2.plus.net [195.166.128.53]
  3    34 ms    36 ms    37 ms  ge0-0-0-204.ptn-gw02.plus.net [84.92.3.93]
  4    41 ms    35 ms    34 ms  te2-2.pte-gw2.plus.net [212.159.1.106]
  5    38 ms    38 ms    41 ms  vl23.thn-gw2.plus.net [212.159.4.20]
  6    35 ms    36 ms    36 ms  rt0.thdo.bbc.co.uk [212.58.239.25]
  7    39 ms    45 ms    40 ms  212.58.238.149
  8    39 ms    42 ms    34 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]
Trace complete.
C:\Documents and Settings\NS>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
  1    91 ms    98 ms    98 ms  dsldevice.lan [192.168.1.254]
  2    39 ms    35 ms    35 ms  lo0-plusnet.thn-ag3.plus.net [195.166.128.80]
  3    39 ms    35 ms    33 ms  vl303.thn-gw2.plus.net [84.92.3.178]
  4    38 ms    81 ms    35 ms  rt0.thdo.bbc.co.uk [212.58.239.25]
  5    47 ms    37 ms    41 ms  212.58.238.149
  6    34 ms    37 ms    38 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]
Trace complete.
C:\Documents and Settings\NS>
Is that better and am i on 03?
scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: Xbox Live Extremely Laggy !!

it can take a few go's to get on a certain gateway of you choice.
1     2 ms     1 ms     1 ms  10.0.0.1
2    18 ms    21 ms    19 ms  lo0-plusnet.pcl-ag03.plus.net [195.166.128.109]
3    17 ms    22 ms    17 ms  gi1-6-703.pcl-gw01.plus.net [84.92.0.181]
4    20 ms    20 ms    17 ms  te2-1.pcl-gw02.plus.net [212.159.1.114]
5    17 ms    18 ms    17 ms  te2-2.thn-gw2.plus.net [212.159.0.190]
6    42 ms    21 ms    18 ms  rt0.thdo.bbc.co.uk [212.58.239.25]
7    17 ms    17 ms    21 ms  212.58.238.149
8    17 ms    18 ms    17 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]
bold bit of the tracert is the gateway.
the list of gateways and how they are performing can be found herehttp://www.plus.net/support/network_performance/broadband_packets_drop.shtml?supporta=networkpbroadb...
looking at the tracerts you have done iam pretty sure that your on interleved line. if you raise a ticket on your account requesting interleving to be turned off and put on fast path. you should get near to same as my pings. the request will take about 24 hours complete and same to turn back on.
i must add that being on fastpath turns error correction off at the bt exchange. so if your on a long noisey line or one recoreding high error counts being on fastpath may cause your line to be unstable.
iam on fast path on a 51db atten line so a gd distance from exchange and all runs o.k.
if you want abit of insurance that it will be o.k on your line you could post your line stats from your router. ie attention/ downstream sync/ snr and if your router records them your error counts to ie CRC/ HEC/ SF
also a quick check as you say this lag has only started  recently and was fine before can you check that port 3074 udp/tcp 88 tcp are being forwarded right. ether by checking the uPNP on your router why logged into XBL to make sure the ports are being auto forwarded or by manualy setting the port forward rules up. this site tells you how to do it on your routerhttp://www.portforward.com/english/routers/port_forwarding/routerindex.htm
dont worry if 88tcp is not listed on uPNP but 3074 port should most defo if your loged into XBL
sry for making this even longer post but are you using wireless or cable to connect the xbox to router?
As its not unknow for me to go through check lists like this to find the xbox is on wireless and then find they have moved the xbox to an enclosed cabient meaning the wireless signal gets degraded
nseaman
Grafter
Posts: 54
Registered: 23-10-2008

Re: Xbox Live Extremely Laggy !!

got it lol
C:\Documents and Settings\NS>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
  1    94 ms    99 ms    99 ms  dsldevice.lan [192.168.1.254]
  2    33 ms    32 ms    34 ms  lo0-plusnet.pcl-ag03.plus.net [195.166.128.109]
  3    32 ms    32 ms    33 ms  gi1-6-703.pcl-gw01.plus.net [84.92.0.181]
  4    33 ms    33 ms    34 ms  te2-1.pcl-gw02.plus.net [212.159.1.114]
  5    33 ms    33 ms    33 ms  te2-2.thn-gw2.plus.net [212.159.0.190]
  6    33 ms    34 ms    33 ms  rt0.thdo.bbc.co.uk [212.58.239.25]
  7    34 ms    32 ms    32 ms  212.58.238.149
  8    32 ms    31 ms    32 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]
Trace complete.
C:\Documents and Settings\NS>
See how my gaming go's now.... i am using wireless and have done for a few months without moving its position so that should be fine and i have full bars in the xbox 360 network settings
Think i will leave the fastpath thing as that sounds like potential trouble?
I will add you to XBL if thats ok?
scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: Xbox Live Extremely Laggy !!

fine bud. might not be on xbox for a few days if samsung repair man(edit must add woman here to be seein to be PC) dosent fix my 32" lcd tomoro.
you defo have intreleaving and you line should be o.k with it off but leave that till later.
i know you say you havent changed anything on the wireless setup but is it possable to test with a cable just to make sure you or maybe your neigoubours havent bought any new appliances that could be intrefering with the wireless signal and causing lag spikes.
if you do see improvment then a simple change of the channel that your router brodcasts the wireless on could fix it
nseaman
Grafter
Posts: 54
Registered: 23-10-2008

Re: Xbox Live Extremely Laggy !!

I have a long cable for a wired connection. If it doesnt improve with wireless i will give that a go.
I live in a pikey estate full of houses lol...i can pick up about 10 modems with my wireless dongle
I am the only one on channel 2. Could change to another channel not being used.
Thanks for your help.
I played some fifa this afternoon before doing the tracert thing and i didnt have too much lag. hopefully its picking up again so i can get on COD5
scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: Xbox Live Extremely Laggy !!

Got your friend invite
my t.v's back up and running again. so when ever your ready to get some dog tags off those yanks Smiley
mostly on around 9pm-12pm