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Unacceptable ping/lag/packet loss on Eve Online during peak times

reetpetite
Grafter
Posts: 91
Registered: 14-12-2010

Unacceptable ping/lag/packet loss on Eve Online during peak times

Heya. New customer here. My connection seems largely excellent given I am a few miles from the exchange etc.
Actually let me be more specific: I couldn't be happier with the speed and the service and the value for money!
"Peak" Details:
	
DSL Connection
Link Information
Uptime: 0 days, 13:21:02
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,088 / 8,752
Bandwidth (Up/Down) [kbps/kbps]: 444 / 9,528
Data Transferred (Sent/Received) [MB/GB]: 381.18 / 3.95
Output Power (Up/Down) [dBm]: 12.5 / 20.5
Line Attenuation (Up/Down) [dB]: 18.0 / 33.0
SN Margin (Up/Down) [dB]: 25.0 / 6.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 196,608 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 459,472 / 0
FEC Errors (Up/Down): 323,008 / 5,686,858
CRC Errors (Up/Down): 1,281 / 28,587
HEC Errors (Up/Down): 208,011,263 / 1,040,278

Its usually 'perfect' after midnight.
However. At peak times of the day from around lunchtime through till midnight this is what happens when I try to play EvE Online (or any other mmo I noticed).

(Please open in a new tab for full size image)
As you can see although overall latency is often within the 'good to just playable' band, between the server and me, I'm losing regularly 50% and often (at peak) all of the packets. The ping ranges from perfect at 20 or so to 150 to dropping me from the game.
Eve is very very very low bandwidth mmo. So for it to lag, take 30 seconds to load an empty grid, or drop you it has to be either a major issue in London (where the main server is) or ISP related.
I'm wondering how this can be the case if you are traffic managing your network, specifically prioritising game packets?
Do I just have to accept significant packet loss is a constant or is this something you can rectify by updating the game profile in your traffic management scripts etc?
I note Eve_Online is on your list of traffic managed games posted on this forum.
Can you help? I'm not too chuffed that my gaming experience is palpably worse than my old 3g dongle. I mean thats silly right?  Undecided
I have checked Upnp, checked even port forwarding for the Eve preferred port (26000).
My network performance, locally, is excellent. I'm using the V8 Thompson provided by you and an Alfa Network awus036h long range card with a 15cm antenna (I used previously for catching satellites! lol ).
Even at the busiest times of the day I can get top whack on my connection. Here's a speedtest done at 20:30 on a weekday:

So I don't think its a bandwidth issue, more likely a management/routing one?
PS: I am not throwing my rattle out the pram over this. Even as is, your service is excellent value for money compared to the mobile network I was on previously.
I'd just like to know if the packet loss is network related, script related, adsl (I've always had fiber before now) related etc.

12 REPLIES
Oxslow
Grafter
Posts: 53
Registered: 09-08-2007

Re: Unacceptable ping/lag/packet loss on Eve Online during peak times

May I suggest you try this and have a look at the results. Don't just check 1 packet though. I noticed in a game I play on line that some of the packets had titanium priority while others had gold. Which means while the network is under more load (peak times). The gold packets are not a high enough priority.
http://community.plus.net/library/faults/using-wireshark-for-data-capture/
reetpetite
Grafter
Posts: 91
Registered: 14-12-2010

Re: Unacceptable ping/lag/packet loss on Eve Online during peak times

Thanks. I'll check that out tomorrow and post some feedback.
Adie:quote
Community Gaffer
Community Gaffer
Posts: 4,884
Thanks: 164
Fixes: 3
Registered: 04-04-2007

Re: Unacceptable ping/lag/packet loss on Eve Online during peak times

Eve definitely should be fine.  If it wasn't, I'd be getting these guys to steal Tommo's veldspar.  I'll get someone to have a look for you on our side.
Community Gaffer
Community Gaffer
Posts: 12,805
Thanks: 636
Fixes: 62
Registered: 04-04-2007

Re: Unacceptable ping/lag/packet loss on Eve Online during peak times

Quote from: reetpetite
Error Seconds (Local/Remote):	459,472 / 0
FEC Errors (Up/Down): 323,008 / 5,686,858
CRC Errors (Up/Down): 1,281 / 28,587
HEC Errors (Up/Down): 208,011,263 / 1,040,278


Wireshark capture is definitely the way to go although I'm wondering whether or not the above is typical of your line? Do you always have such a large amount of uncorrected errors? Also worth noting is the fact that interleaving was applied to your circuit on Christmas day. This was probably a combination of the amount of errors on your line and the frequency at which it was dropping out:
Session Ended	Session Duration
N/A One Day, 2:12:1 (on going)
07:08 29/Dec/2010   17:59:50
13:08 28/Dec/2010   18:13:50
18:54 27/Dec/2010   11:53:58
06:58 27/Dec/2010   2:10:8
04:48 27/Dec/2010 One Day, 8:27:24
20:20 25/Dec/2010   9:14:30
11:04 25/Dec/2010   12:23:55
22:39 24/Dec/2010   0:4:49
22:33 24/Dec/2010   0:13:21
22:19 24/Dec/2010   3:23:27
18:54 24/Dec/2010   6:8:35
12:45 24/Dec/2010   0:3:26
12:40 24/Dec/2010   0:1:9
12:38 24/Dec/2010   0:1:2
12:36 24/Dec/2010   0:0:48
12:30 24/Dec/2010   0:9:26
12:18 24/Dec/2010   14:38:40
21:39 23/Dec/2010   0:1:8
21:36 23/Dec/2010   0:1:2
21:30 23/Dec/2010   0:6:34
21:21 23/Dec/2010   0:8:9
21:11 23/Dec/2010   0:4:29
21:04 23/Dec/2010   0:0:30
21:02 23/Dec/2010   18:45:57
02:15 23/Dec/2010   0:1:51
02:11 23/Dec/2010   0:45:45

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

reetpetite
Grafter
Posts: 91
Registered: 14-12-2010

Re: Unacceptable ping/lag/packet loss on Eve Online during peak times

Wooah. Not usual no! We had some really bad weather here since I turned the modem on - the line went bad a few times.
I tore it all down today anyway, changed the microfilter (why not?) to a new one from sealed bag. Unplugged everything, popped open the master socket and checked all the wiring.
Re-seated everything, rebooted modem .. and its fine now. So either that or (more likely) something you did re: Eve sorted it.

However the number of errors was still INSANE. So I stripped off the OpenReach face plate and plugged straight in to the test socket.
I guess I should check it in a  few days and see if its in the millions or not. Know for sure then.
Its a brand new physical installation btw. Done on your behalf two weeks ago. If the issues persist, should I be looking at raising a ticket somewhere?
Community Gaffer
Community Gaffer
Posts: 12,805
Thanks: 636
Fixes: 62
Registered: 04-04-2007

Re: Unacceptable ping/lag/packet loss on Eve Online during peak times

Glad to hear things seems better. If the problems persist after a few day's monitoring then you can get the ball rolling by reporting a fault here.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

reetpetite
Grafter
Posts: 91
Registered: 14-12-2010

Re: Unacceptable ping/lag/packet loss on Eve Online during peak times

Thanks Bob. I'll leave it a week or so and see what the figures (and the weather) are like.
Its only been up a couple of hrs but the number of errors of all kinds seems to be accruing a lot slower now its in the test socket.
Eve is fine now. I murdered some poor saps in a WH after supper. Much better all round.
reetpetite
Grafter
Posts: 91
Registered: 14-12-2010

Re: Unacceptable ping/lag/packet loss on Eve Online during peak times

Apoligies for double posting.
I used the network normally for 5-10 hrs then noticed that after hitting youtube for an hour I went from 12/436 to this:
HEC Errors (Up/Down):	1,818,558,464 / 587

I think its the router firmware not the network tbh. Because thats ridiculous surely?
Hehe.
Needless to say it works fine!
Community Veteran
Posts: 3,789
Registered: 08-06-2007

Re: Unacceptable ping/lag/packet loss on Eve Online during peak times

Quote from: Kelly
Eve definitely should be fine.  If it wasn't, I'd be getting these guys to steal Tommo's veldspar.   I'll get someone to have a look for you on our side.

Hang on.. is Tommo actually the benevolent Chribba? Tongue
Back to the issue - Eve is definitely prioritised (or I'd be personally screaming at the PN too Tongue) but your line characteristics definitely show a problem somewhere.
B.
reetpetite
Grafter
Posts: 91
Registered: 14-12-2010

Re: Unacceptable ping/lag/packet loss on Eve Online during peak times

Ahh well leave it alone. Cos I am enjoying fantastic broad band!  Grin
PS: 750m for a Charon?! [Censored].
Community Veteran
Posts: 3,789
Registered: 08-06-2007

Re: Unacceptable ping/lag/packet loss on Eve Online during peak times

Trying not to completely sidetrack the thread, but Pandemic Legion seem to have had a bad night tonight.. Mwoooaahahahaha. http://wialliance.killmail.org/?a=kill_related&kll_id=8409631
B.
Community Gaffer
Community Gaffer
Posts: 4,884
Thanks: 164
Fixes: 3
Registered: 04-04-2007

Re: Unacceptable ping/lag/packet loss on Eve Online during peak times

holy...