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Two weeks to switch! :(

volta84
Grafter
Posts: 68
Registered: 05-11-2009

Two weeks to switch! :(

Just got my text message saying i'll be online on the 16th.
Was hoping it would be faster as my internet gets cut off from O2 tomorrow! Nearly a week without internet Sad
Is there anyway to speed the process up or is it a case of 'patience is a virtue' as they say.
Thanks in advance,
Andy.
9 REPLIES
SparckZero
Grafter
Posts: 184
Registered: 15-07-2009

Re: Two weeks to switch! :(

Andy, did you migrate in using a MAC code?
volta84
Grafter
Posts: 68
Registered: 05-11-2009

Re: Two weeks to switch! :(

Yes mate. Last week I started.
scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: Two weeks to switch! :(

u pay by DD or card, DD takes time and adds at least 5 days on to an order
Addnan
Grafter
Posts: 415
Registered: 14-08-2009

Re: Two weeks to switch! :(

Why are you without internet for so long? When I switched from Sky my internet never got cut off. The day that it migrated it was down for about 2 hour, but that was it.
volta84
Grafter
Posts: 68
Registered: 05-11-2009

Re: Two weeks to switch! :(

Paying by Card.. Yeah I never got cut off moving from IDNET to O2, but for some reason because im on a free month with O2 they are cutting me off tomorrow.
Said they would send me a jiffy bag to post them their router back but they haven't either.
volta84
Grafter
Posts: 68
Registered: 05-11-2009

Re: Two weeks to switch! :(

Im at this stage:
Checking your line
We're running the final checks on your telephone line before submitting your order.
When signing up it states it will take up to a week to get connected, just wondering why im different? Any ideas greatly appreciated.
Andy
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re:Two weeks to switch! :(

Hi Andy,
Broadband orders take 5 working days to complete, so one week is normal.  Your order completion date is a week after your first forum post in here?
slipthru
Grafter
Posts: 51
Registered: 02-11-2009

Re: Two weeks to switch! :(

You've gone the same route as me IDnet, O2 and now plusnet. Though i have joined plusnet due to not having O2 LLU at the exchange i'm now on.
But you shouldn't be cut off if you have a MAC code.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Two weeks to switch! :(

No, you shouldn't.  Unless it's company policy.