Star Wars - The Old Republic - Incorrect Traffic Priority?

[#1]

Quote from: Ben

Morning all, I've got our copy and will be testing this today so hopefully I'll be able to report back with a completed definition to add to Ellacoya

It's a hard life testing these things for work 
Sunday night lag was awful (after 4pm). Last night later on there were some spikes (around 10-11pm) but generally played ok. Oddly before Sunday there seemed to be no issues - I'm wondering if a patch they released altered something at a wild guess. If it helps myself and my boyfriend have been playing on Seth'ari.

[#2]

It was Saturday afternoon where it was worst for me. Not been as bad since then. Literally couldn't stay connected for more than five minutes at a time.
Get occasional large latency spikes, but nothing that has lasted long enough for a disconnection since Saturday. I did put it down to their servers to begin with, but I asked in chat and no-one else was having any issues, and I remembered having a similar problem with EverQuest 2 was launched, and it was traffic management causing it then.

[#3]

Installing this now... Did it take anyone else a whole hour to install all 3 DVDs then download and install further content, create user accounts, etc.?!!

[#4]

Did one of the final beta's in November, so luckily didn't need to download much to upgrade it to launch version.

[#5]

An hour and 10 mins later and firing up Goluud Corridor, Hidden Beks is a 40 min+ wait...
Update:
We've got the packet capture, it's not a simple one as the port changes in a range 10,000 wide! However, we think we've found a unique key that's transmitted which should help us identify the stream. We need to review a couple more captures to make sure the same key is present and then we'll let you all know when we can push it out for release - feel free to pop ticket numbers on this thread so we can pick them up before CSC flag to them to us. We've seen the traffic in the silver stream (0x40) so there's definitely a problem there as the game's traffic doesn't fit in with any of the existing definitions.
Thanks for your patience and sorry we didn't catch it before release!

[#6]

Thanks for the feedback Ben,
I'd offer a capture but I can't get my son off the game to set one up!!

[#7]

Looking forward to the fix going through, it's Hidden Beks that I'm on and again like clockwork the lag has started as soon as 6pm hit, so playing is pretty bad
Glad to see that you found the problem though and I wait in anticipation of it being finally resolved

[#8]

I will add another capture to my ticket as soon as I can on a server

[#9]

Do we have any idea how long this fix will be cos atm the game is virtually unplayable for me from 6pm till around midnight

[#10]

Spoke to soon, past midnight now and the lag is just as bad, best I've had his just over 300,000ms, starting to get beyond a joke now

[#11]

I've added a new capture to my ticket, starting from launching the game to getting into the world. Ticket number 49989539.

[#12]

@kingkobra
Thanks, I've let the right people know.
@kareha
Hopefully the extra captures will show the same key in which case the definition itself won't take long to complete. However, we then need to review the scope of the change to our traffic management platform in order to ensure it is tested properly which undergoes extra scrutiny at this time of year (due to a lot of staff taking holidays).
@walker23
A late capture is absolutely fine, it will help us confirm that the intended solution will work!

[#13]

Cheers for the updates on this (it's what really makes plusnet stand out, you guys tell customers what is actually going on!).
I'll get a capture uploaded tonight as well. I'd guess the massive port range is why sometimes it works fine, and others it's laggy as hell. Although as I don't really know networking I could be talking utter nonsense too.

[#14]

We're just passing the proposed change around the business to make sure that everyone's happy with the change... No eta on an implementation but we'll keep you all posted

[#15]

We've put a temporary fix in place for today, if you can give it a go please and let us know what it's like tonight we can then look at a more permanent fix which we'll roll out after the holidays.