SimplyElectronics

[#1]

Guys, a warning to some people trying to get a refund from http://www.simplyelectronics.net , after i did a little research about the turtle beach XP400 gaming headsets, they wont be released  here officially till mid may but SimplyElectronics.net are selling them just now and a little birdie told me these XP400 from SimplyElectronics.net are grey imports and that Turtle Beach are investigating them as this isn't allowed apparently, anyway back to my initial point, i ordered these on the 20th of march i cancelled the order about 2 hours later, guess what, im still waiting on a refund of £149.95!!! i have sent about 4 emails and about 5 phone calls, all been saying the same, "please be patient Mr Moncrieffe, our representatives are trying to chase this up for you, if your refund isn't in your account in 7 days please contact us again"
im about to go mad with this, i actually feel i am not getting the money back, is there anyone i can call to take this further??  

[#2]

Trading Standards would probably be favourite, although I don't know if a local Trading Standards Office can hep with an on-line sale. No harm in asking, though.

[#3]

I doubt if trading standards can do anything about foreign websites with no UK premises.
SimplyElectronics Limited
1501-1508, Millennium City 5,
418 Kwun Tong Road,
Kwun Tong, Kowloon,
HongKong
[quote=their T&C]Applicable Law
By visiting the Site, you agree that the laws of the Hong Kong Special Administrative Region, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and SimplyElectronics.net or its affiliates.
ALL TRANSACTIONS CONCLUDED THROUGH THE SITE, INCLUDING PURCHASES OF PRODUCTS ON THE SITE, SHALL BE DEEMED TO BE CONDUCTED UNDER AND GOVERNED BY THE LAWS OF THE HONG KONG SPECIAL ADMINISTRATIVE REGION.

[#4]

Did you pay by credit card?
Given the amount, I think you may be able to pursue it under the Consumer Credit Act. Basically, as I understand it, you can claim the money back from your card company. I assume that applies to foreign transactions too.
Doesn't apply to debit cards, so is worth having a credit card just for that really.

[#5]

Sad to say but if you buy online always google the seller if you don't know them, same issue from a few sources dating back to 2008 with the same site

[#6]

You could look at the possibility of contacting your bank and asking for a 'Charge Back'.
More information can be found regarding this <a href="http://en.wikipedia.org/wiki/Chargeback">here</a>
Hope this helps

[#7]

thanks for the info guys, checked back on there website regarding my account and its changed to " refund processed on 20th april at 09:36 " so hopefully thats the start of it and should be in my account by some time next week, will let yous know how i get on

[#8]

after waiting 35 days for a refund todays the day i finally got it

[#9]

Glad you managed to get your refund