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RIFT / Any Connection Issues This Weekend?

Shewrog
Grafter
Posts: 29
Registered: 21-09-2012

RIFT / Any Connection Issues This Weekend?

Hello
Are you guys having any connection issues this weekend? I primarily play RIFT and the ms has been up in the thousands, where as it is normally a solid 40ms, thus making the game unplayable.
I also noticed books took a while to download to my Kindle, which is strange, as there is normally no download time at all with these, as such, I guess because the files concerned are so small.
I was also unable to download a demo to my wii u, it just kept disconnecting, but I don't have much faith in the wireless connectivity of the wii u!
I have little or no tech. knowledge but is something going on?
I pay for your gaming service, but I see somebody else here has had issues with RIFT.
Thanks!
29 REPLIES
shalom2010
Grafter
Posts: 972
Registered: 28-12-2012

Re: RIFT / Any Connection Issues This Weekend?

I think it would be useful if you could say which gateway you are connected to - http://usertools.plus.net/@gateway/
Maybe also run pingtest.net & report back so at least the Plusnet staff can have a look at the results tomorrow.
Shewrog
Grafter
Posts: 29
Registered: 21-09-2012

Re: RIFT / Any Connection Issues This Weekend?

thanks, here you go:

You are currently connected to the gateway known as pcl-ag01.
This is located in City Lifeline House.

I just lost my connection entirely, 1st time that has happened. I'm afraid I can be no more technical help, as a total layman and customer I'll rely on PN for that. If I knew anything about this stuff I'd be working in the field!
Shewrog
Grafter
Posts: 29
Registered: 21-09-2012

Re: RIFT / Any Connection Issues This Weekend?

Yeah I just tried to play RIFT again and it is unplayable at 25000 ms. Could somebody have a look at my connection or something as soon as convenient?
thanks!
Shewrog
Grafter
Posts: 29
Registered: 21-09-2012

Re: RIFT / Any Connection Issues This Weekend?

Anybody got any feedback / comments re weekend and / or ongoing problems?
Thanks
Community Gaffer
Community Gaffer
Posts: 4,890
Thanks: 164
Fixes: 3
Registered: 04-04-2007

Re: RIFT / Any Connection Issues This Weekend?

We rolled out a new signature for Rift the other day.  I don't know if it is working well yet.  Do you think you'll be able to get a wireshark capture of the traffic for us?
http://community.plus.net/library/?strInfoselection=wireshark
Dhaos
Grafter
Posts: 135
Registered: 26-02-2013

Re: RIFT / Any Connection Issues This Weekend?

Just done a wireshark test as for the past 2/3 nights at 9:30pm i am getting terrible lag on rift. It is prioritised as 0x20 (Bronze)
Rift address is 193.105.173.95
Link to the file as the forums wont let us upload anything other than pictures.
http://sdrv.ms/YBgv5b
Community Gaffer
Community Gaffer
Posts: 4,890
Thanks: 164
Fixes: 3
Registered: 04-04-2007

Re: RIFT / Any Connection Issues This Weekend?

I think that's gold.  Your upstream packets aren't Qos'd, but the downstream packets are 0x80.
Differentiated Services Field: 0x80 (DSCP 0x20: Class Selector 4; ECN: 0x00: Not-ECT (Not ECN-Capable Transport))
C:\Users\Kelly>nslookup 208.94.26.164
Name:    164.26.94.208.dal.triongames.com
Address:  208.94.26.164
Dhaos
Grafter
Posts: 135
Registered: 26-02-2013

Re: RIFT / Any Connection Issues This Weekend?

i think the one you have nslookuped is the authentication server for logging on but
C:\Users\Lee>nslookup 193.105.173.95
Name:    95.173.105.193.ams.triongames.com
Address:  193.105.173.95
are the actual game servers, and they are 0x20 (Bronze)
Differentiated Services Field: 0x20 (DSCP 0x08: Class Selector 1; ECN: 0x00: Not-ECT (Not ECN-Capable Transport))
not sure if this is any help to you, but looks like they have 4 ip servers http://host.robtex.com/q/y?q=ams.triongames.com
I think dal.triongames are the us servers (Dallas) and ams the european (amsterdam)
Community Gaffer
Community Gaffer
Posts: 4,890
Thanks: 164
Fixes: 3
Registered: 04-04-2007

Re: RIFT / Any Connection Issues This Weekend?

ok!  Will get this looked at.
Dhaos
Grafter
Posts: 135
Registered: 26-02-2013

Re: RIFT / Any Connection Issues This Weekend?

Was this looked into? started getting massive lag again at 8pm
moemoff
Grafter
Posts: 132
Thanks: 1
Registered: 06-07-2007

Re: RIFT / Any Connection Issues This Weekend?

At last ..someone else is experiencing the same lag issues on Rift. I reported it on here before. It is terrible between  8:30 and 10:15. Tonight am getting 50k  in conquest.
see
http://community.plus.net/forum/index.php/topic,111948.0.html
Community Gaffer
Community Gaffer
Posts: 4,890
Thanks: 164
Fixes: 3
Registered: 04-04-2007

Re: RIFT / Any Connection Issues This Weekend?

Yeah, the new signature isn't working.
I'll be getting that back to the vendor on Monday.
moemoff
Grafter
Posts: 132
Thanks: 1
Registered: 06-07-2007

Re: RIFT / Any Connection Issues This Weekend?

Just a thought ..for the avoidance of doubt ..would it not be better to contact Trion on an official basis and ask them for the addresses of their various game servers in Europe.  They do route players from one place to another depending on what they are doing ..ie raiding or warfronts or  simply playing on a certain shard.
Dhaos
Grafter
Posts: 135
Registered: 26-02-2013

Re: RIFT / Any Connection Issues This Weekend?

So was this sent back to the vendor today?