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Plusnet Fibre Unlimited Xbox Live Lag!!!

wilma1964
Grafter
Posts: 37
Registered: 14-08-2013

Plusnet Fibre Unlimited Xbox Live Lag!!!

Im new to plus net nearly a week im advised 60 mg download and 17 upload and every game i play wierd lags like mad and has button delay when i was with o2 adsl no issues at all soo why does upgrading to fibre for gaming benifit at all ? I tried dmz port forwarding, game mode , etc nothing changes do i buy a new router of is this an issue plusnet can sort out we already have drop outs and may consider leaving already under technical unresolved issues all i want is a lagless xbox experiance but no soo may end up leaving asap also my jitter is like 45 and ping of 50 not good for fibre is it !!!
jim:red All caps in title changed as per Forum Rule mod:end
9 REPLIES
Community Gaffer
Community Gaffer
Posts: 4,890
Thanks: 164
Fixes: 3
Registered: 04-04-2007

Re: Plusnet Fibre Unlimited Xbox Live Lag!!!

Quote from: wilma1964
we already have drop outs

Just quoting that bit.  Are you having disconnections you think? 
wilma1964
Grafter
Posts: 37
Registered: 14-08-2013

Re: Plusnet Fibre Unlimited Xbox Live Lag!!!

Just kicks us of net altogether so yeh disconnects , i lag all day and night and internet is soo slow on laptop also i.e slow browsing day and night horrible considering its fibre.
Plusnet Help Team
Plusnet Help Team
Posts: 12,722
Thanks: 103
Fixes: 31
Registered: 27-04-2007

Re: Plusnet Fibre Unlimited Xbox Live Lag!!!

Hi wilma1964,
I've just been looking into this issue from our side of things and the issue definitely does seem to be caused by the connection dropping out rather than anything to do with gaming specifically.
Taking a look at the graph below you can see when our equipment has logged a disconnection, it looks like you may have had a clear run with no disconnections on Saturday according to that so did you do anything different to normal then?
I'd urge raising a fault as the next step for you: http://faults.plus.net that will take you through some basic checks to do at home (nothing long winded), start further testing and log a fault with our suppliers if appropriate (and I suspect it is)
Feel free to reply back when you've done that and we'll take things from there.

Adam
<img src="http://community.plus.net/visualradius/generated/image13769030969680.png"/>
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
wilma1964
Grafter
Posts: 37
Registered: 14-08-2013

Re: Plusnet Fibre Unlimited Xbox Live Lag!!!

it says a ticket has been logged which is good also as for Saturday ive become that frustrated with our fibre i didn't use it for xbox live hense the no drop outs probably  its a terrible experience so far we have had it a week today and its no better at all lets hope things change hey ?
it is a gaming issue hense my frustration its lags all day and night and browsing the net is equally shocking considering the speed we currently have all we asked before we signed if you  listen to our initial call was we mainly wanted this for xbox live i asked if there was support available and asked if it would be smooth gaming and all the answers given sounded reasureing but we will not be customers for many more weeks months if the issue is not resolved quickly , i do appreciate your help im not saying otherwise its just so frustrating to have a service and we are not getting anything its supposed to be doing...
Community Veteran
Posts: 6,263
Thanks: 433
Fixes: 40
Registered: 30-07-2007

Re: Plusnet Fibre Unlimited Xbox Live Lag!!!

Quote
as for Saturday ive become that frustrated with our fibre i didn't use it for xbox live hense the no drop outs
Did you use the internet for other things at all on Saturday ?
wilma1964
Grafter
Posts: 37
Registered: 14-08-2013

Re: Plusnet Fibre Unlimited Xbox Live Lag!!!

Yeh facebook , youtube etc was again very slow to load a song and facebook lags and freezes during use the laptop itself is fine so not an internal issue with the laptop
Community Veteran
Posts: 6,263
Thanks: 433
Fixes: 40
Registered: 30-07-2007

Re: Plusnet Fibre Unlimited Xbox Live Lag!!!

So it's not just the Xbox causing the router to drop out ( or reset ) then, it's a general problem.
wilma1964
Grafter
Posts: 37
Registered: 14-08-2013

Re: Plusnet Fibre Unlimited Xbox Live Lag!!!

Yeh had it with sky fibre also but never had it on adsl i did ask a plusnet adverser if we could be downgraded to adsl but apparently not soo im stuck on what to do
Community Veteran
Posts: 6,263
Thanks: 433
Fixes: 40
Registered: 30-07-2007

Re: Plusnet Fibre Unlimited Xbox Live Lag!!!

Best to let the faults procedure take it's course then