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Packet loss to League of Legends EUW

rizemeq
Dabbler
Posts: 15
Registered: 29-12-2013

Packet loss to League of Legends EUW

Hiya,
I'm experiencing intermittent packet loss to league of legends. Some days it's fine with a reasonable ping, other times there's serious packet loss, to the extent it's unplayably laggy and  i constantly disconnect etc.
My connection has been up for a month or 2 and this has been happening at least a couple of times per week.
The time of day doesn't seem to matter.
I'm wired to my router.
No-one else in the house is using the net at the time.
I've pinged some other random IP's and they show no packet loss, so it appears to be a localised issue
The only other note is that traceroutes in general show washington and dallas as my first hops. bbc.co.uk has a 120 ping, where as espn.com and cnet.com have 20-30 ping
Example traceroute for league below -
31.186.224.1 is from United States(US) in region North America
TraceRoute from Network-Tools.com to 31.186.224.1
Hop (ms) (ms) (ms)     IP Address Host name
1   0   0   0     8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net 
2   0   0   0     4.69.145.82   - 
3   1   1   1     64.215.195.33 ae14-503-70g.ar7.dal2.gblx.net 
4   139   123   122     67.16.162.233 ae15-20g.scr4.fra4.gblx.net 
5   130   121   121     67.16.145.242 lag2.ar4.fra4.gblx.net 
6   122   122   122     64.209.103.178 internap.ethernet20-3.ar4.fra4.gblx.net 
7   123   123   123     95.172.67.2 border2.t7-1-bbnet1.fra002.pnap.net 
8   Timed out   Timed out   Timed out       - 
9   Timed out   Timed out   Timed out       - 
10   Timed out   Timed out   Timed out       - 
11   Timed out   Timed out   Timed out       - 
Trace aborted.

Let me know if you need any more info
Cheers
16 REPLIES
Community Gaffer
Community Gaffer
Posts: 4,882
Thanks: 164
Fixes: 3
Registered: 04-04-2007

Re: Packet loss to League of Legends EUW

Can you post a traceroute from your connection please.
rizemeq
Dabbler
Posts: 15
Registered: 29-12-2013

Re: Packet loss to League of Legends EUW

I thought i just did above?
That's a traceroute to what i believe is the IP for the server
rizemeq
Dabbler
Posts: 15
Registered: 29-12-2013

Re: Packet loss to League of Legends EUW

Another one to a slightly different IP, this one completed -
31.186.226.252 is from United States(US) in region North America
TraceRoute from Network-Tools.com to 31.186.226.252 [riotgames-71.fra002.pnap.net]
Hop (ms) (ms) (ms)     IP Address Host name
1   0   0   0     8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net 
2   25   0   0     4.69.145.82   - 
3   1   2   1     64.215.195.33 ae14-503-70g.ar7.dal2.gblx.net 
4   121   121   121     67.16.167.41   - 
5   131   123   119     67.16.145.238 lag1.ar4.fra4.gblx.net 
6   120   120   120     64.209.103.178 internap.ethernet20-3.ar4.fra4.gblx.net 
7   120   120   120     31.186.226.252 riotgames-71.fra002.pnap.net 
Trace complete
rizemeq
Dabbler
Posts: 15
Registered: 29-12-2013

Re: Packet loss to League of Legends EUW

ANother, these are all the IP ranges quoted for the EUW server per this post -
https://support.leagueoflegends.com/entries/20749152-Server-IP-Addresses

95.172.70.1 is from United States(US) in region North America
TraceRoute from Network-Tools.com to 95.172.70.1
Hop (ms) (ms) (ms)     IP Address Host name
1   0   0   0     8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net 
2   0   0   0     4.69.145.210 ae-4-90.edge10.dallas1.level3.net 
3   0   15   0     64.215.195.33 ae14-503-70g.ar7.dal2.gblx.net 
4   121   121   121     67.16.167.41   - 
5   127   120   124     67.16.145.238 lag1.ar4.fra4.gblx.net 
6   121   121   121     64.209.103.178 internap.ethernet20-3.ar4.fra4.gblx.net 
7   120   122   120     95.172.67.66 border2.po2-8g-bbnet2.fra002.pnap.net 
8   Timed out   Timed out   Timed out       - 
9   Timed out   Timed out   Timed out       - 
10   Timed out   Timed out   Timed out       - 
11   Timed out   Timed out   Timed out       - 
Trace aborted.
hex
Grafter
Posts: 102
Thanks: 3
Registered: 06-02-2013

Re: Packet loss to League of Legends EUW

You are doing the traceroute from a remote site (ie. the web site you are using) rather than your own connection.
If you are using windows then:
- hit the windows key + R to bring up a run prompt then in the box enter cmd and hit enter
- you should have a command prompt window up, in that enter 'tracert xyz.com' (without the quotes, and replacing xyz.com with the destination hostname or ip address you want to generate a trace for)
Then just copy and paste the output into a post as before (right click in command prompt window, select mark, highlight text with mouse, press enter then you can just paste it into a post)
rizemeq
Dabbler
Posts: 15
Registered: 29-12-2013

Re: Packet loss to League of Legends EUW

OK that makes thank you. Re-doing them now
rizemeq
Dabbler
Posts: 15
Registered: 29-12-2013

Re: Packet loss to League of Legends EUW

Traceroute below for each of the IP ranges
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Users\Jingo>tracert 31.186.224.1
Tracing route to 31.186.224.1 over a maximum of 30 hops
  1    1 ms    99 ms    99 ms  dsldevice.lan [192.168.1.254]
  2  104 ms    93 ms    92 ms  lo0-central10.ptw-ag04.plus.net [195.166.128.194
]
  3    91 ms    92 ms    93 ms  link-b-central10.ptw-gw02.plus.net [212.159.2.15
8]
  4  102 ms    93 ms    92 ms  xe-7-2-0.ptw-cr02.plus.net [212.159.0.254]
  5    89 ms    93 ms  107 ms  ae1.pcl-cr02.plus.net [195.166.129.3]
  6    90 ms    93 ms    92 ms  ae2.pcl-cr01.plus.net [195.166.129.6]
  7    92 ms    94 ms    93 ms  xe-11-1-0.edge3.London2.Level3.net [212.187.201.
209]
  8    94 ms    93 ms    92 ms  ae-3-3.ebr1.Paris1.Level3.net [4.69.141.86]
  9    46 ms    95 ms    47 ms  ae-91-91.csw4.Paris1.Level3.net [4.69.161.90]
10  105 ms    93 ms    92 ms  4.69.168.199
11    93 ms    93 ms  127 ms  global-crossing-xe-level3.paris1.level3.net [4.6
8.127.98]
12    76 ms    87 ms  115 ms  lag2.ar4.fra4.gblx.net [67.16.145.242]
13    96 ms    93 ms    93 ms  internap.ethernet20-3.ar4.fra4.gblx.net [64.209.
103.178]
14  113 ms    93 ms    93 ms  border2.t7-1-bbnet1.fra002.pnap.net [95.172.67.2
]
15    *        *        *    Request timed out.
16    *        *        *    Request timed out.
17    *        *        *    Request timed out.
18    *        *        *    Request timed out.
19    *        *        *    Request timed out.
20    *        *        *    Request timed out.
21    *        *        *    Request timed out.
22    *        *        *    Request timed out.
23    *        *        *    Request timed out.
24    *        *        *    Request timed out.
25    *        *        *    Request timed out.
26    *        *        *    Request timed out.
27    *        *        *    Request timed out.
28    *        *        *    Request timed out.
29    *        *        *    Request timed out.
30    *        *        *    Request timed out.
Trace complete.
C:\Users\Jingo>tracert 31.186.226.1
Tracing route to 31.186.226.1 over a maximum of 30 hops
  1    50 ms    99 ms    99 ms  dsldevice.lan [192.168.1.254]
  2    77 ms    94 ms    92 ms  lo0-central10.ptw-ag04.plus.net [195.166.128.194
]
  3    80 ms    93 ms    92 ms  link-b-central10.ptw-gw02.plus.net [212.159.2.15
8]
  4    81 ms    93 ms    93 ms  xe-7-2-0.ptw-cr02.plus.net [212.159.0.254]
  5    84 ms    93 ms    93 ms  ae1.pcl-cr02.plus.net [195.166.129.3]
  6    98 ms    92 ms    93 ms  ae2.pcl-cr01.plus.net [195.166.129.6]
  7    87 ms    93 ms    93 ms  xe-11-1-0.edge3.London2.Level3.net [212.187.201.
209]
  8  114 ms    74 ms    45 ms  ae-3-3.ebr1.Paris1.Level3.net [4.69.141.86]
  9    95 ms    94 ms    93 ms  ae-71-71.csw2.Paris1.Level3.net [4.69.161.82]
10    83 ms  106 ms  110 ms  4.69.168.71
11    97 ms    92 ms    93 ms  global-crossing-xe-level3.paris1.level3.net [4.6
8.127.98]
12    98 ms  124 ms  113 ms  lag1.ar4.fra4.gblx.net [67.16.145.238]
13    93 ms    93 ms    93 ms  internap.ethernet20-3.ar4.fra4.gblx.net [64.209.
103.178]
14  111 ms    93 ms    92 ms  border1.t7-1-bbnet1.fra002.pnap.net [95.172.67.1
]
15    *        *        *    Request timed out.
16    *        *        *    Request timed out.
17    *        *        *    Request timed out.
18    *        *        *    Request timed out.
19    *        *        *    Request timed out.
20    *        *        *    Request timed out.
21    *        *        *    Request timed out.
22    *        *        *    Request timed out.
23    *        *        *    Request timed out.
24    *        *        *    Request timed out.
25    *        *        *    Request timed out.
26    *        *        *    Request timed out.
27    *        *        *    Request timed out.
28    *        *        *    Request timed out.
29    *        *        *    Request timed out.
30    *        *        *    Request timed out.
Trace complete.
C:\Users\Jingo>tracert 64.7.194.1
Tracing route to border1.te9-3.riotgames-55.lax010.pnap.net [64.7.194.1]
over a maximum of 30 hops:
  1    46 ms    99 ms    99 ms  dsldevice.lan [192.168.1.254]
  2    90 ms  107 ms    91 ms  lo0-central10.ptw-ag04.plus.net [195.166.128.194
]
  3    95 ms    93 ms    92 ms  link-b-central10.ptw-gw02.plus.net [212.159.2.15
8]
  4    39 ms    99 ms    94 ms  xe-7-2-0.ptw-cr02.plus.net [212.159.0.254]
  5    83 ms    97 ms  121 ms  ae2.ptw-cr01.plus.net [195.166.129.4]
  6    84 ms    93 ms    93 ms  ae1.pcl-cr01.plus.net [195.166.129.1]
  7    53 ms    93 ms    93 ms  xe-11-2-0.edge3.London2.Level3.net [212.187.201.
213]
  8    64 ms    88 ms    84 ms  ae-3-3.ebr1.Paris1.Level3.net [4.69.141.86]
  9  104 ms    45 ms    72 ms  ae-91-91.csw4.Paris1.Level3.net [4.69.161.90]
10    97 ms    92 ms    93 ms  4.69.168.199
11  102 ms    93 ms    95 ms  global-crossing-xe-level3.paris1.level3.net [4.6
8.63.230]
12  242 ms  245 ms  244 ms  INTERNAP.te1-4.ar4.LAX1.gblx.net [64.215.30.78]
13  219 ms  244 ms  244 ms  border1.te9-3.riotgames-55.lax010.pnap.net [64.7
.194.1]
Trace complete.
C:\Users\Jingo>tracert 95.172.65.1
Tracing route to mx1.eu.lol.riotgames.com [95.172.65.1]
over a maximum of 30 hops:
  1    26 ms    99 ms    99 ms  dsldevice.lan [192.168.1.254]
  2    92 ms    98 ms  114 ms  lo0-central10.ptw-ag04.plus.net [195.166.128.194
]
  3    72 ms  123 ms    70 ms  link-b-central10.ptw-gw02.plus.net [212.159.2.15
8]
  4    53 ms    39 ms    44 ms  xe-7-2-0.ptw-cr02.plus.net [212.159.0.254]
  5    93 ms    45 ms    63 ms  ae1.pcl-cr02.plus.net [195.166.129.3]
  6    97 ms    69 ms    80 ms  ae2.pcl-cr01.plus.net [195.166.129.6]
  7    87 ms    39 ms    56 ms  xe-11-2-0.edge3.London2.Level3.net [212.187.201.
213]
  8  403 ms    92 ms    45 ms  ae-3-3.ebr1.Paris1.Level3.net [4.69.141.86]
  9    47 ms    46 ms    46 ms  ae-71-71.csw2.Paris1.Level3.net [4.69.161.82]
10    45 ms    45 ms    45 ms  4.69.168.71
11  103 ms    93 ms    93 ms  global-crossing-xe-level3.paris1.level3.net [4.6
8.63.230]
12    99 ms  125 ms  123 ms  lag1.ar4.fra4.gblx.net [67.16.145.238]
13  106 ms    62 ms    63 ms  internap.ethernet20-3.ar4.fra4.gblx.net [64.209.
103.178]
14    79 ms  107 ms    95 ms  border2.t7-1-bbnet1.fra002.pnap.net [95.172.67.2
]
15    91 ms    70 ms    51 ms  mx1.eu.lol.riotgames.com [95.172.65.1]
Trace complete.
rizemeq
Dabbler
Posts: 15
Registered: 29-12-2013

Re: Packet loss to League of Legends EUW

For info when there's no packet loss i have a solid ping of 50-60 at all times. During periods of packet loss, when there's a short spell without loss my ping returns to 50-60, so it does appear to be purely packet loss, rather than general lag and bad ping too.
rizemeq
Dabbler
Posts: 15
Registered: 29-12-2013

Re: Packet loss to League of Legends EUW

Any assistance please? Appreciate it's been holidays.
Blim
Grafter
Posts: 462
Registered: 06-03-2012

Re: Packet loss to League of Legends EUW

which ip is to the gaming server?
rizemeq
Dabbler
Posts: 15
Registered: 29-12-2013

Re: Packet loss to League of Legends EUW

All of them, they use a range of IP's, check the support post i linked to above
rizemeq
Dabbler
Posts: 15
Registered: 29-12-2013

Re: Packet loss to League of Legends EUW

Couple of good days and tonight unplayable again all evening. No response still?
rizemeq
Dabbler
Posts: 15
Registered: 29-12-2013

Re: Packet loss to League of Legends EUW

All morning constant packet loss
Community Gaffer
Community Gaffer
Posts: 4,882
Thanks: 164
Fixes: 3
Registered: 04-04-2007

Re: Packet loss to League of Legends EUW

Hi,
Sorry for the delay!  It looks like your profile isn't set right.  I've just set it.  Let us know if that is any better?