Packet loss and high latency

[#1]

Cheers

[#2]

@Gandalf - I have sent you a PM. 

[#3]

Thanks. Taking a look now.

[#4]

Ok, thanks for the reply. Once I get back into the house I'll do the traceroute for you and put the results into here. Also thank you for all your help and everyone else help.

[#5]

No worries. In addition could we ask what games you were having issues with?

[#6]

The only game and can fully monitor the network is Counter Strike Global Offensive. As you can have a network graph overlay. That was the reason I noticed the problems in the first place was with that game.
I’ve always had slight lag on most games and never thought nothing of it until like 3 or 4 weeks ago when it started getting worse.
I’m also getting high latency in Sea of thieves as you can also have a network counter on there. I don’t have any other way to monitor other games other then Overwatch, but that’s always been fine.

Like I said in the private message the static IP has improved csgo as I didn’t see any problems at all last night, it was just when I started downloading a game this morning that the packet loss occurred.

[#7]

Thanks for the info.

When you're free, could you post up a live BQM graph here?

[#8]

I am not at home at the moment and have no clue why it has stopped responding, but that is a current graph. 

[#9]

Can you grab a historical graph from the TBB interface showing the packet loss?  I can't see much interesting on the ones on this thread, but I think they are live ones so showing now, rather than then.

[#10]

I am really sorry but I do not know what you mean by a historical graph. I have searched everywhere on that TBB website and can't find anything related to that. All I know is that I am getting packet loss which I shouldn't be. On the graph I linked to this page you can see from 10 am this morning I was downloading onto my PC and was receiving ongoing packet loss until the graph stopped receiving data. You can see this at the top of the graph in red. I am currently out at the moment and can not do anything related to my internet. 

I am sorry if that sounds rude, but like I said in previous post I am not savvy with the wording of some stuff as I do not know what I am doing. That is why I came here. 

[#11]

The level of loss your showing at 10am just looks like what I'd expect if you were doing a lot of downloading at near your maximum speed.

The loss on this earlier graph you linked

https://www.thinkbroadband.com/broadband/monitoring/quality/share/abb803dc4244df4a66a5f57c6cbeb3a5d3913f82-21-07-2018

is a problem, but we think we've fixed what was causing that.

Are you still seeing lag spikes or worse?

[#12]

Thank you so much for elaborating on that.

Since having the static IP it has defiantly improved stuff. Also if you say that everything is normal then I am happy. 

I'll update you in regards to any gaming issues in a while as I will do a bit of gaming now. 

This is the traceroute result. 

1 1 ms <1 ms <1 ms 192.168.1.1
2 14 ms 15 ms 14 ms 410.xe-2-2-0.central10.pcn-bng02.plus.net [84.93.253.72]
3 14 ms 14 ms 14 ms 411.be6.pcn-ir02.plus.net [84.93.253.79]
4 15 ms 15 ms 14 ms 195.99.125.144
5 14 ms 15 ms 14 ms peer8-et-3-1-4.telehouse.ukcore.bt.net [109.159.252.170]
6 * * * Request timed out.
7 15 ms 18 ms 16 ms po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]
8 15 ms 14 ms 14 ms pingbox1.thinkbroadband.com [80.249.99.164]

Is there anything else you need me to do ?

[#13]

Moderator's note:

Topic moved from Fibre to Gaming.