Packet loss and high latency
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- Re: Packet loss and high latency
Packet loss and high latency
24-07-2018 6:02 PM - edited 24-07-2018 6:05 PM
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Hello. I am hoping you can help me. For the past few weeks I've noticed that I have been getting less performance from my internet due to packet loss and high latency.
I managed to set up a monitor for you to have a look.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/abb803dc4244df4a66a5f57c6cbeb3a5d3913f82-21-07-2018
Now i really ain't super savvy with the details, but from what you can see there is defiantly some sort of issue.
Can you please assist on what I need to do to get it sorted.
Thanks.
Re: Packet loss and high latency
24-07-2018 6:54 PM
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Hi there,
Cheers for running the monitoring on that. The link is only showing about 4 hours from a few days ago. Can you let us know when you've been able to run that for a longer period as that could be a lot more revealing to us.
Also have you tried running a speed test to see if your downstream speeds are any lower than usual?
Re: Packet loss and high latency
24-07-2018 7:41 PM - edited 24-07-2018 7:45 PM
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Hi, and thanks for the reply.
I could only get the monitoring information by putting my ps3 into dmz mode and turning off all my firewalls, as I could not find any other way of doing it. I don't know if using that to monitor my connection will make any difference to the true facts, but I felt unsafe leaving all my firewalls open for a long period of time. (not sure if it is safe or not)
I have checked my speeds and they all look like they are running to my plans specification, and I have never had this problem before.
Could it be a router issue ?
I have tried everything known to man and I only stumbled over this forum a few hours ago.
Re: Packet loss and high latency
25-07-2018 10:00 AM
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Hi turbointernet99
Are you noticing this when connecting via WiFi or through a LAN cable?
Thanks
Re: Packet loss and high latency
25-07-2018 10:41 AM
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The graph that I showed you was information regarding the packet loss and high latency during none activity (No streaming, videos, gaming etc.)
It just really confuses me why I am getting this problem after countless years and internet peace.
Re: Packet loss and high latency
25-07-2018 1:58 PM
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Re: Packet loss and high latency
25-07-2018 11:16 PM - edited 25-07-2018 11:17 PM
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Re: Packet loss and high latency
26-07-2018 11:31 AM - edited 26-07-2018 12:09 PM
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Which spike are you using referring to?
That looks like a very normal graph,. The yellow latency jumps are just when you are (probably) using the connection?
Ex-Broadband Service Manager
Re: Packet loss and high latency
26-07-2018 2:40 PM
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The spike I was referring too was the huge one with the packet loss.
I am also seeing and experience packet loss during usage and I know that it is not normal.
The connect is not heavily utilised. It’s used for general web usage and online gaming.
Re: Packet loss and high latency
26-07-2018 2:53 PM
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Trying something here, could you switch your router off for 5 minutes then back on?
Let us know how your connection feels following this.
Cheers -Anoush
Re: Packet loss and high latency
26-07-2018 3:08 PM
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Re: Packet loss and high latency
26-07-2018 3:11 PM
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Re: Packet loss and high latency
26-07-2018 3:21 PM
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Could I please ask what you have done ?
Re: Packet loss and high latency
26-07-2018 3:26 PM
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Re: Packet loss and high latency
26-07-2018 3:35 PM
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