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Ongoing World of Warcraft issues

Marilya
Dabbler
Posts: 11
Thanks: 5
Registered: ‎16-07-2018

Re: Ongoing World of Warcraft issues

Just made a forum account specifically to post about this - my housemate and I are both having the issues described in the OP. Ran a traceroute while the issue was actually happening so hopefully this helps you fix it:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                           dsldevice.lan -    0 |   34 |   34 |    0 |    2 |    6 |    4 |
|                   No response from host -  100 |    6 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    6 |    0 |    0 |    0 |    0 |    0 |
|              be3-3102.pcn-ir02.plus.net -    0 |   34 |   34 |   12 |   15 |   27 |   13 |
|                          195.99.125.144 -    0 |   34 |   34 |   12 |   14 |   25 |   16 |
|                          62.172.103.232 -    0 |   34 |   34 |   12 |   14 |   25 |   13 |
|                          195.99.126.137 -    0 |   34 |   34 |   13 |   16 |   25 |   16 |
|                   No response from host -  100 |    6 |    0 |    0 |    0 |    0 |    0 |
|                          209.85.249.218 -    0 |   34 |   34 |   15 |   16 |   26 |   15 |
|                           74.125.242.82 -    0 |   34 |   34 |   14 |   17 |   34 |   16 |
|                          209.85.250.185 -    0 |   34 |   34 |   14 |   17 |   26 |   15 |
|                          209.85.253.196 -    0 |   34 |   34 |   19 |   20 |   32 |   20 |
|                            74.125.37.59 -    0 |   34 |   34 |   19 |   24 |   37 |   27 |
|                         108.170.231.225 -    0 |   34 |   34 |   20 |   23 |   33 |   20 |
|                   No response from host -  100 |    6 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    6 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    6 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    6 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    6 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    6 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    6 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    6 |    0 |    0 |    0 |    0 |    0 |
|  55.65.199.104.bc.googleusercontent.com -    0 |   34 |   34 |   19 |   21 |   36 |   19 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

It's been fine for most of the evening and then suddenly we both tried to go to the same portal and boom, Transfer Aborted: Instance not found Sad

carljones
Dabbler
Posts: 17
Thanks: 6
Registered: ‎12-07-2018

Re: Ongoing World of Warcraft issues

Sadly have to agree, was fine for a while but now back to the same old transfer issues. Sadly its back to mobile data.

Community Gaffer
Community Gaffer
Posts: 5,366
Thanks: 693
Fixes: 6
Registered: ‎04-04-2007

Re: Ongoing World of Warcraft issues

So, it sounds like the problem is periodic and only shows itself at certain times?  Do any of you have an inkling if roughly at the same time of day when it starts getting problematic?  If it's roughly the same time each day, it might be a congestion issue somewhere out on the internet.

 

Who now has a static IP?  If you do, has the problem gone away?  Or are you still seeing it?

Kelly Dorset
Broadband Service Manager
mov
Dabbler
Posts: 24
Thanks: 5
Registered: ‎08-07-2018

Re: Ongoing World of Warcraft issues

@Kelly I was one of the original lot to be popped on to a static IP about a week ago. There have been no issues resembling the original faults since then and my wife and I play and all kinds of times of day (late morning and mid afternoon, early evening to late evening).

As far as my issues are concerned the Static IP workaround has resolved my issue completely. Would still be keen to understand the 'why' and keeeping a close eye on this thread.
Community Gaffer
Community Gaffer
Posts: 5,366
Thanks: 693
Fixes: 6
Registered: ‎04-04-2007

Re: Ongoing World of Warcraft issues


@mov wrote:
As far as my issues are concerned the Static IP workaround has resolved my issue completely. Would still be keen to understand the 'why' and keeeping a close eye on this thread.

I'd like to...

 

*takes a deep breath*

 

...take the IP off you for a bit and see if the issue comes back.....   Do you think it would be possible?  I don't want to ruin your gaming, but it would be good to demonstrate that the issue is directly related to the IP you've received.

Kelly Dorset
Broadband Service Manager
mov
Dabbler
Posts: 24
Thanks: 5
Registered: ‎08-07-2018

Re: Ongoing World of Warcraft issues

*twitch*

It would be better to do that now rather than when the expansion comes out!

So let's do it and see what happens.

I'll report back tonight or whenever I get a chance to get my next sesh in.
Community Gaffer
Community Gaffer
Posts: 5,366
Thanks: 693
Fixes: 6
Registered: ‎04-04-2007

Re: Ongoing World of Warcraft issues

Anyone who is seeing the problem, could you hop on to:

http://us-looking-glass.battle.net/

and select your realm and run some tests and send the results back to us?

Kelly Dorset
Broadband Service Manager
Plusnet Help Team
Plusnet Help Team
Posts: 12,853
Thanks: 3,987
Fixes: 638
Registered: ‎21-04-2017

Re: Ongoing World of Warcraft issues

@carljones wrote:

But think they are looking at a common fix rather than giving fixed IP's out. Not sure what though.

Whilst we'd ideally like to get to a fix, in the interim if adding a static IP improves the gameplay then so be it.

I've added one to your account now.

 

@Xume1, @tonihly@James1o1o@Marilya thanks for posting. I've been testing your lines and as I'm not able to find any issues which may attribute to the issue you're experiencing, I've also applied a static IP to your accounts.

Could you all let us know how your next gaming sesh goes? Smiley

 

@samwalton glad to hear you've been able to play without any issues. Thumbs Up

 

@Kelly wrote:

Who now has a static IP?

As well as the above I've just applied now, I've added a list onto the internal problem IMT-2283 where a static IP is confirmed to have resolved the problem, I'll update it with the BBEUs shortly.

 

@mov

*reluctantly removes static IP*

Having problems with dropping your connection for the dynamic one to apply, I think our wholesale system is also reluctant... if you can reboot your router you'll be routing the way you were before we added a static IP.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
carljones
Dabbler
Posts: 17
Thanks: 6
Registered: ‎12-07-2018

Re: Ongoing World of Warcraft issues

Weird, was running the test as requested and my router reset. Not sure if I was on a fixed or not it was 57...... now is 212......

Re-running the test now

EDIT oops see why now :-)

 

MTR:
Error! Please, try again later.

17/07/2018 10:09:28 UTC
--------------------

PING:
Error! Please, try again later.

17/07/2018 10:09:28 UTC
--------------------

TRACEROUTE:
Error! Please, try again later.

17/07/2018 10:09:28 UTC
--------------------

PING:
Error! Please, try again later.

17/07/2018 10:09:28 UTC
--------------------

MTR:
Error! Please, try again later.

17/07/2018 10:09:28 UTC
--------------------

TRACEROUTE:
Error! Please, try again later.

17/07/2018 10:09:28 UTC
--------------------

MTR:
Error! Please, try again later.

17/07/2018 10:10:08 UTC
--------------------

TRACEROUTE:
Error! Please, try again later.

17/07/2018 10:10:08 UTC
--------------------

PING:
Error! Please, try again later.

17/07/2018 10:10:08 UTC
--------------------

TRACEROUTE:
Error! Please, try again later.

17/07/2018 10:10:08 UTC
--------------------

MTR:
Error! Please, try again later.

17/07/2018 10:10:08 UTC
--------------------

PING:
Error! Please, try again later.

17/07/2018 10:10:08 UTC
--------------------

 Ran the tests twice and got the same results. Will try again

 

Plusnet Help Team
Plusnet Help Team
Posts: 12,853
Thanks: 3,987
Fixes: 638
Registered: ‎21-04-2017

Re: Ongoing World of Warcraft issues

Apologies for the couple of drops in your connection @carljones

Ideally it would've only taken one drop, but I added the static IP, then removed it when I read the problem had been fixed then when I read further down the page it's not fixed I re-added it. Note to self, read whole thread first. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Marilya
Dabbler
Posts: 11
Thanks: 5
Registered: ‎16-07-2018

Re: Ongoing World of Warcraft issues

@carljones I just had the exact same thing happen, weird that XD

carljones
Dabbler
Posts: 17
Thanks: 6
Registered: ‎12-07-2018

Re: Ongoing World of Warcraft issues

Thanks for the IP address, sadly the tests fail at every attempt, will try and run the game now.

EDIT - even with the game running, none of the tests work?

Marilya
Dabbler
Posts: 11
Thanks: 5
Registered: ‎16-07-2018

Re: Ongoing World of Warcraft issues

I've run the test three times now and I also get this every time, even with the game running:

 

MTR:
Error! Please, try again later.

17/07/2018 10:25:15 UTC
--------------------

TRACEROUTE:
Error! Please, try again later.

17/07/2018 10:25:15 UTC
--------------------

MTR:
Error! Please, try again later.

17/07/2018 10:25:15 UTC
--------------------

TRACEROUTE:
Error! Please, try again later.

17/07/2018 10:25:15 UTC
--------------------

TRACEROUTE:
Error! Please, try again later.

17/07/2018 10:25:15 UTC
--------------------

MTR:
Error! Please, try again later.

17/07/2018 10:25:15 UTC
--------------------

MTR:
Error! Please, try again later.

17/07/2018 10:25:55 UTC
--------------------

TRACEROUTE:
Error! Please, try again later.

17/07/2018 10:25:55 UTC
--------------------

I'll see what happens with the static IP though, thanks for that! Cheesy

Community Gaffer
Community Gaffer
Posts: 5,366
Thanks: 693
Fixes: 6
Registered: ‎04-04-2007

Re: Ongoing World of Warcraft issues

Ah, that's annoying.  Sad

Kelly Dorset
Broadband Service Manager
Community Gaffer
Community Gaffer
Posts: 5,366
Thanks: 693
Fixes: 6
Registered: ‎04-04-2007

Re: Ongoing World of Warcraft issues

Oops!  That apparently was a US version.  Try this link:http://eu-looking-glass.battle.net/

 

Seems to work better!

Kelly Dorset
Broadband Service Manager