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MW3 PS3 lag issues since switching to PN Fibre but only after midnight

Cushdy78
Dabbler
Posts: 16
Registered: 02-09-2013

MW3 PS3 lag issues since switching to PN Fibre but only after midnight

I have been a customer of PN for about 3 weeks or so now. Every since I swapped from BT Business ADSL Broadband to residential PN fibre-optic I have been experiencing lag issues, but only after about 12:15am.
I have absolutely no issues with ping, download speeds or upload speeds both before midnight or after! I'd also like to add that I have no issues with gameplay before midnight either! I cannot comment on any other services after midnight playing mw3 is all I do that late at night. I have done speed tests both before and after midnight and found little to no difference in the results
This issue has been raised over the phone with PN on a couple of occasions. The first call I was told to call back when the issue was occurring. This was later that night! I was told there were no line issues whatsoever. And was asked to ping and "tracert" an IP address which I believe was the mw3 ps3 lobby server. This again gave me similar results both before and after midnight, although I'm not convinced the IP address I was given by PN was correct. On the third phone call which was Friday night (30/8/13) I was told that the router would need to be reconfigured using telnet and the technician kindly talked me through this along with installing telnet on my PC. He did this as I mentioned that sometimes after midnight my NAT type changes to strict on MW3. When I restarted my PS3 the NAT type had returned to "open".
Tonight I have had similar lag issues where the game once again becomes unplayable. My NAT type had changed to "moderate". I do not have the energy now to ring customer services and go through it all again, but I would like this issue sorted out. This has got to be a fibre/plusnet/router issue.
I never had problems before. Gaming is pretty much fine during the day unless I have more than one PS3 connected at once. The problems only occur at about 12:15am.
If this problem is not resolved, then I will have no option but to cancel my contract with plusnet as at present the service is not fit for purpose.
Has anyone else had similar issues? Does anyone know a means of resolving this? I don't mind buying a new router if this one that PN supplied is substandard!

41 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: MW3 PS3 lag issues since switching to PN Fibre but only after midnight

Hi there,
Sorry to hear that it's not performing how it should be.
We'd like if possible to go through a few things to see if we can identify anything.
The first would be to create a ping graph, once you've done this if you could share the graph on here so we can take a look at it.
Details on how to set the ping graph up are here.
flaminmoses
Grafter
Posts: 270
Registered: 09-02-2012

Re: MW3 PS3 lag issues since switching to PN Fibre but only after midnight

how long is the cooling off period for new signups?
make sure you dont let the testing drag you past the get out period imo
Cushdy78
Dabbler
Posts: 16
Registered: 02-09-2013

Re: MW3 PS3 lag issues since switching to PN Fibre but only after midnight

@chrispurvey
link to graph is:
<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/5465c93aec0130c7855a8eb4d6bb52b7.html"><img alt="My Broadband Ping - My Plusnet Fibre" src="http://www.thinkbroadband.com/ping/share-large/5465c93aec0130c7855a8eb4d6bb52b7.png" /></a>
I hope I've done it right!!
@flaminmoses
Good question...I too would like to know how long the cooling off period is. I suspect it's 14 days which has now passed, although the ironic thing is that all BB providers inform you to wait 10 days for the line to stabalise and therefore this only really gives you 4 days which is not adequate!! If the worst comes to the worst, I will buy myself out of the contract and take legal advice! Fingers crossed that it will not come to that!
flaminmoses
Grafter
Posts: 270
Registered: 09-02-2012

Re: MW3 PS3 lag issues since switching to PN Fibre but only after midnight

that 10 day settling in period is utter tripe btw.
mine was settled speedwise from day one.
only way is to keep a record of your issues and responses from here and on the phone etc and put a complaint in asking to be released if your not happy.
any issues from there then get onto offcom and or the CAB
i wont bother now as im right near the end of my 12 month contract.
i know the old plusnet wouldnt have done this 12 month malarkey thats why i joined them years ago.
Cushdy78
Dabbler
Posts: 16
Registered: 02-09-2013

Re: MW3 PS3 lag issues since switching to PN Fibre but only after midnight

Are you also experiencing lag issues then?
Cushdy78
Dabbler
Posts: 16
Registered: 02-09-2013

Re: MW3 PS3 lag issues since switching to PN Fibre but only after midnight

I realise there appears to be 100% packet loss most of the time here, but have just changed a setting on the router and hopefully this has resolved the red blocked areas appearing! However, it can be seen that average latency at around midnight significantly increases until I turned the game off at about 1am.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: MW3 PS3 lag issues since switching to PN Fibre but only after midnight

Thanks for the graph,
Could you give a breakdown of how you used your connection last night(including any uploading/internal network transfers?) what time you turned your PS3 on and off? There's certainly something going on looking at your graph.
We just need this between 10pm-1am.


Community Gaffer
Community Gaffer
Posts: 4,884
Thanks: 164
Fixes: 3
Registered: 04-04-2007

Re: MW3 PS3 lag issues since switching to PN Fibre but only after midnight

Red areas are because the PS3 appears to be in the DMZ so isn't turned on to respond to the pings!  The area that is captured though looks pretty bad though.
Cushdy78
Dabbler
Posts: 16
Registered: 02-09-2013

Re: MW3 PS3 lag issues since switching to PN Fibre but only after midnight

Bascially, last night, the PS3 was on when the red block is not visible, ie. continuously between 10pm and 1am. I have changed the setting on the firewall of the router to allow pings from WAN which was disabled until about 9am this morning hence now getting a clearer picture. Also, at 9am this morning, I played the game for approximately 30 mins which can be seen with the odd spike in latency.
In terms of last night, I was the party host. I played numerous games before the dreaded 12:10am deadline, and experienced no lag. As soon as 12:10am arrived, the lag started and continued on until I turned the PS3 off at just prior to 1am. The lag last night was extremely bad causing me to walk into walls and lose lives had over fist. Earlier in the evening, I had obtained a kill to death ratio of about 2.5, but after midnight I was lucky to get evens.
As far as I am aware, there were no other devices using the network during those hours other than perhaps me using my phone in between games to check on the graph, facebook, twitter etc.
Oddly though, I did use the internet on my phone up until about 2am which is not showing up at all!!
Should I start by disabling the DMZ?
Community Gaffer
Community Gaffer
Posts: 4,884
Thanks: 164
Fixes: 3
Registered: 04-04-2007

Re: MW3 PS3 lag issues since switching to PN Fibre but only after midnight

Can you link a live graph?
Cushdy78
Dabbler
Posts: 16
Registered: 02-09-2013

Re: MW3 PS3 lag issues since switching to PN Fibre but only after midnight

That link is a live graph isn't it?
Here it is again:
<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/5465c93aec0130c7855a8eb4d6bb52b7.html"><img alt="My Broadband Ping - My Plusnet Fibre" src="http://www.thinkbroadband.com/ping/share-large/5465c93aec0130c7855a8eb4d6bb52b7.png" /></a>
Community Gaffer
Community Gaffer
Posts: 4,884
Thanks: 164
Fixes: 3
Registered: 04-04-2007

Re: MW3 PS3 lag issues since switching to PN Fibre but only after midnight


That looks pretty good atm.
Cushdy78
Dabbler
Posts: 16
Registered: 02-09-2013

Re: MW3 PS3 lag issues since switching to PN Fibre but only after midnight

@Kelly
Yes it is fine at the moment. As it always is during the day! This issue occurs at 12:10am everyday when I'm trying to game. You can see that there was an issue last night. I was playing from 10pm until 1am and at 12:10am I got serious lag issues. The exact time that the graph shows extremely high latency.
Community Gaffer
Community Gaffer
Posts: 4,884
Thanks: 164
Fixes: 3
Registered: 04-04-2007

Re: MW3 PS3 lag issues since switching to PN Fibre but only after midnight

Yep.
Will you be gaming tonight?