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Lost connection to World of Tanks twice today

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PB-268
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Posts: 6
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Registered: ‎19-07-2018

Lost connection to World of Tanks twice today

Lost connection to World of Tanks twice today since most recent update. First time about 30 mins ago, and then just now.

Connection came back on ok, but wondering if Plusnet or WoT problem?

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Plusnet Help Team
Plusnet Help Team
Posts: 13,385
Thanks: 4,125
Fixes: 665
Registered: ‎21-04-2017

Re: Lost connection to World of Tanks twice today

Hi there.

Our tests aren't showing the cause of this, but do the drops you've experienced line up with the approximate times below?

image15320716873502

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
PB-268
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Posts: 6
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Registered: ‎19-07-2018

Re: Lost connection to World of Tanks twice today

They do seem to lineup on 19th although I experienced them about an hour earlier. As for the other days, it's possible but maybe I wasn't paying as much attention as doing something else.

PB-268
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Registered: ‎19-07-2018

Re: Lost connection to World of Tanks twice today

Lost connection just now at 12:04 pm while using Facebook, so not a World of Tanks problem.

PB-268
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Registered: ‎19-07-2018

Re: Lost connection to World of Tanks twice today

And again today, while just browsing the internet with google: connection lost from 1:30 pm to 1:43 pm.

Plusnet Help Team
Plusnet Help Team
Posts: 13,385
Thanks: 4,125
Fixes: 665
Registered: ‎21-04-2017

Re: Lost connection to World of Tanks twice today

Fix
I understand we’re sending you a new router? Can you let us know how it goes when you receive it?
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
PB-268
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Posts: 6
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Registered: ‎19-07-2018

Re: Lost connection to World of Tanks twice today

Yes, got text to confirm new router on the way, previous one was over 5 years old. Will let you know how I get on with it. Also replaced microfilter.

 

Plusnet Help Team
Plusnet Help Team
Posts: 13,385
Thanks: 4,125
Fixes: 665
Registered: ‎21-04-2017

Re: Lost connection to World of Tanks twice today

Fingers crossed the new router fixes things and doesn’t take long to arrive.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
PB-268
Hooked
Posts: 6
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Registered: ‎19-07-2018

Re: Lost connection to World of Tanks twice today

Hi,
Got new router about 24hrs ago, and have been testing it out. Everything is fine, normal service has been resumed Smiley

Plusnet Help Team
Plusnet Help Team
Posts: 13,385
Thanks: 4,125
Fixes: 665
Registered: ‎21-04-2017

Re: Lost connection to World of Tanks twice today

Glad to hear that! Cheesy Thanks for letting us know. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team