Loading issue of Kixeye games on Facebook
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- Re: Loading issue of Kixeye games on Facebook
Loading issue of Kixeye games on Facebook
27-08-2012 9:44 AM
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Re: Loading issue of Kixeye games on Facebook
27-08-2012 10:38 AM
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Re: Loading issue of Kixeye games on Facebook
27-08-2012 12:52 PM
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Re: Loading issue of Kixeye games on Facebook
27-08-2012 3:48 PM
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I'm very sorry to hear that you are experiencing this problem, rest assured, it appears to be a common accurence with a few other customers who have reported a similar issue with the Kixeye games.
Whilst it is a bank holiday today, I can't say that this will be looked into as a priority, but we are collating as much information and as many examples of this as possible. The more we get, the better case we have for calling the big guns out to have a look into it.
Worst case scenario is that it doesn't get looked into till tomorrow morning (by which time it could no doubt rectify it's self).
From what I can fathom so far there does appear to be a routing issue within the network and it's preventing the connections from being made.
Please accept my apologies for any inconvenience this is causing you.
Re: Loading issue of Kixeye games on Facebook
27-08-2012 4:37 PM
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Re: Loading issue of Kixeye games on Facebook
27-08-2012 5:47 PM
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For awareness, this has been raised as problem number 72561
Our networks team will most likely pick this up in the morning.
Here's to hoping it fixes it's self before then
Cheers,
Matt
Re: Loading issue of Kixeye games on Facebook
27-08-2012 8:40 PM
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$ tracepath www.pclinuxos.com
1: master.local 0.271ms pmtu 1500
1: dsldevice.lan 13.464ms
1: dsldevice.lan 96.584ms
2: lo0-central10.ptw-ag01.plus.net 63.880ms asymm 3
3: link4-central10.ptw-gw02.plus.net 62.065ms asymm 6
4: xe-0-2-0.ptw-cr02.plus.net 114.281ms asymm 5
5: te9-4.ptn-gw02.plus.net 62.244ms asymm 7
6: po4.ptn-gw01.plus.net 62.632ms asymm 5
7: 195.99.126.144 62.965ms asymm 9
8: core2-te0-15-0-14.ilford.ukcore.bt.net 64.768ms asymm 7
9: core2-pos9-1.telehouse.ukcore.bt.net 66.971ms asymm 10
10: t2as2-tge1-4.uk-lon1.eu.bt.net 63.863ms asymm 11
11: no reply
...
31: no reply
Too many hops: pmtu 1500
Resume: pmtu 1500
I presume this is part of the same problem and I hope this information helps.
Re: Loading issue of Kixeye games on Facebook
27-08-2012 8:58 PM
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Yep, This appears to be part of the same issue.
I've done a traceroute from home - on Ask4 and got the below:
traceroute to www.pclinuxos.com (199.231.58.82), 30 hops max, 60 byte packets
1 10.0.0.1 (10.0.0.1) 0.088 ms 0.082 ms 0.091 ms
2 ac4-ppp.dr.ask4.net (81.23.59.244) 18.701 ms 18.714 ms 18.712 ms
3 br1-ac.dr.ask4.net (81.23.57.1) 18.932 ms 18.945 ms 18.943 ms
4 dc1-xmr.dr.ask4.net (81.23.57.17) 19.326 ms 19.408 ms 19.553 ms
5 10ge-3-2.thn-xmr.thn-w1.core.ask4.net (81.23.51.241) 32.626 ms 32.638 ms 32.856 ms
6 83.231.235.197 (83.231.235.197) 23.877 ms 22.435 ms 22.833 ms
7 ae-4.r22.londen03.uk.bb.gin.ntt.net (129.250.5.24) 22.729 ms 22.723 ms 22.712 ms
8 as-0.r22.nycmny01.us.bb.gin.ntt.net (129.250.3.254) 93.884 ms 93.897 ms 90.379 ms
9 ae-4.r21.sttlwa01.us.bb.gin.ntt.net (129.250.2.51) 193.838 ms 163.075 ms 193.846 ms
10 ae-0.r20.sttlwa01.us.bb.gin.ntt.net (129.250.2.53) 176.505 ms 176.513 ms 176.303 ms
11 ae-5.r21.snjsca04.us.bb.gin.ntt.net (129.250.3.39) 186.045 ms 180.044 ms 198.704 ms
12 ae-2.r06.snjsca04.us.bb.gin.ntt.net (129.250.5.55) 178.906 ms 186.970 ms 188.184 ms
13 xe-0-0-0-4.r06.snjsca04.us.ce.gin.ntt.net (128.241.219.130) 189.405 ms 196.248 ms 190.469 ms
14 border1.t7-1-bbnet1.sje.pnap.net (66.151.144.4) 186.448 ms border1.t8-1-bbnet2.sje.pnap.net (66.151.144.68) 196.782 ms border1.t7-1-bbnet1.sje.pnap.net (66.151.144.4) 184.759 ms
15 enkillc-1.border1.sje.pnap.net (74.201.124.202) 191.351 ms 189.103 ms 186.701 ms^C
Seems there is an issue between the BT network and pnap.net
All affected sites so far have been on pnap.net
Thanks for the further information.
Cheers,
Re: Loading issue of Kixeye games on Facebook
27-08-2012 9:49 PM
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Re: Loading issue of Kixeye games on Facebook
27-08-2012 9:52 PM
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It's more likely to be somewhere with BT's network.
It's as if USA has dropped off the map for them, to this particular location... But it's not affecting all USA traffic, it's very bizarre.
Our Operations team have been left a message for when they arrive tomorrow morning and hopefully the issue can then be resolved, or at least on the way to be resolved.
Regards,
Re: Loading issue of Kixeye games on Facebook
27-08-2012 10:03 PM
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Re: Loading issue of Kixeye games on Facebook
27-08-2012 11:18 PM
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tracert wc-fb4.cdn.kixeye.com
Crapped out after this hop:
10 77 ms 204 ms 209 ms 166-49-214-149.eu.bt.net [166.49.214.149]
11 * * * Request timed out.
Raised a support ticket with Kixeye who suggested it was my ISP, raised a support ticket with Plusnet but still awaiting reply.
I hope this is fixed soon or I will lose all my event points
Re: Loading issue of Kixeye games on Facebook
28-08-2012 1:59 AM
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Nice job!
Re: Loading issue of Kixeye games on Facebook
28-08-2012 11:07 AM
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Re: Loading issue of Kixeye games on Facebook
28-08-2012 12:42 PM
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Glad to hear that all is working again!
Not sure what happened over night, but whatever did happen seemed to fix the problem
Enjoy the rest of your day,
Matt
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